Student Assistant

University of South Florida•Saint Petersburg, FL

About The Position

Information Desk Attendants serve as guest coordinators and are often the first point of contact for visitors to the University Student Center. They provide information about programs, services, and activities at the Student Center and across campus, along with directions and general advice on University policies and procedures. Shifts fall within the University Student Center’s operating hours because the information desk must be staffed during that time. Typical semester hours are Monday through Friday, 7 a.m.–11 p.m., and Saturday and Sunday, 9 a.m.–9 p.m. These hours may change based on staffing needs and use of the center. This position requires full-time or part-time matriculated enrollment in the USF system, a cumulative GPA of at least 2.0, and availability to attend mandatory training. The position may be subject to a Level 1 or Level 2 criminal background check.

Requirements

Have full-time or part-time matriculated enrollment status in the USF system.
Maintain a cumulative GPA of 2.0.
Be able to attend mandatory trainings.

Nice To Haves

Excellent customer service and communication skills.
Knowledge of the university and its general operations.
Ability to look up information through the university website.
Proficiency in Microsoft Word and Excel.

Responsibilities

Provide customer service and information to University Student Center visitors.
Answer a multi-line telephone professionally and in an organized manner.
Keep the Information Desk organized and neat.
Notify custodial staff when lobby areas require cleaning.
Check out keys and equipment to approved individuals and record the information on a checklist or database.
Log lost-and-found items in the Information Desk computer and store them in the desk cabinet.
Maintain a positive attitude while working with customers and colleagues.
Serve as a point of radio communications with University Student Center staff.
Attend periodic training sessions and meetings as assigned.
Perform other duties assigned by USC Leadership Staff and the Building Manager on duty.