Academic Success & Undergraduate Advising (ASUA), Associate Vice Presidents Office (AVP) - Student Assistant

California State University, San Bernardino•San Bernardino, CA

12d•Onsite

About The Position

Student Assistant(s) for the ASUA AVP’s Office will serve as the initial point of contact for students, staff, faculty, and community members. Student Assistant(s) will staff the front desk and provide professional customer service for walk-in, phone, and departmental support while connecting visitors with available ASUA resources. They will assist full-time staff with general office operations, including but not limited to answering phones, scheduling appointments, providing resource guidance, filing, scanning, copying, preparing packets, completing on-campus deliveries, data entry, word processing, and other duties as assigned. Student Assistants should also anticipate supporting events and outreach efforts, maintaining an organized and welcoming office environment, assisting with special projects, monitoring supplies, attending required trainings, maintaining confidentiality, and following university policies and professional standards.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card

Nice To Haves

Maintain a 2.5 semesterly and cumulative G.P.A. and be enrolled at least half-time in courses at CSUSB.
Ability to communicate effectively with a diverse group of people
Ability to learn quickly and complete assignments in a timely manner
Ability to multitask and work in a fast paced changing environment
Detail-oriented
Punctual and Initiative driven
Ability to work both in a team or individual environment
Maintain a positive attitude
Maintain reliable attendance
Basic experience in phone and organizational skills
Experience using Microsoft word, PowerPoint, excel and other applications.

Responsibilities

Serve as the initial point of contact for students, staff, and faculty.
Staff the front desk and provide customer service for walk-in, phone, and live chat support.
Assist full-time staff in performing general office operations to include but not limited to: answering phones, filing, scanning, copying, and preparing packets, on-campus deliveries, data entry, word processing, and other duties as assigned.
Greet and welcome incoming students, staff, faculty and community members with the resources ASUA offers.
Maintain and organize logs of office supply inventory, golf cart maintenance/usage and records of department keys.
Promote student success through uniquely created bulletin boards to share academic updates and resources.