Student Assistant, Student Affairs

Cuyahoga Community College•Parma, OH

16h•Onsite

About The Position

The Student Assistant, Student Affairs role is designed to provide support within the Student Activities department at Western Campus. This position focuses on developing key skills in customer service, communication, college navigation, technical problem-solving, leadership, and student engagement. Student Assistants will act as a positive representative of the college, assisting students, staff, and visitors with various needs and promoting college events and services.

Requirements

Have completed at least 6 credit hours at Tri-C
Minimum GPA of 2.5
Consistently maintain 6 credit hours each semester
Maintain satisfactory academic progress
Adhere to College’s confidentiality policy
Successfully pass background/drug screening
Flexible schedule including evenings and weekends
Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills
Must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Responsibilities

Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
Communicate clearly and effectively with diverse student populations.
Apply active listening skills to identify student needs and provide appropriate support or referrals.
Maintain professionalism and confidentiality while handling student information and concerns.
Explain basic college processes including admissions, class registration, financial aid, and student support services.
Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
Provide accurate campus directions and information about college departments, offices, and resources.
Identify appropriate campus resources and refer students to the correct departments when needed.
Assist students with completing applications, registering for classes, and accessing online tools and services.
Troubleshoot common student technology or account issues using college systems and resources.
Utilize critical thinking and problem-solving skills to support students efficiently and effectively.
Demonstrate leadership skills by serving as a positive representative of the college.
Develop confidence in public speaking, peer support, and student engagement.
Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
Exhibit responsibility, dependability, and time-management skills in daily duties.
Foster a supportive and inclusive environment that encourages student success and belonging.
Promote college events, services, and opportunities that enhance student engagement and retention.
Recognize signs when students may need additional academic or personal support and make appropriate referrals.
Provide support to students during peak periods.
Assist students with My Tri-C Space.
Provide campus tours.
Assist with on and off campus events such as open houses, NSO, college fairs, high school visits.
Participate in leadership programs and attend student success workshops.
Perform other duties as assigned.