Student Assistant - Help Desk Technician (ITS)
About The Position
This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including but not limited to maintaining printing supplies in student printing across campus, working with 3D printing services, assisting in computer labs, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Requirements
- The minimum education required for admittance as a student at Stephen F. Austin State University.
- Ability to communicate professionally and courteously with university faculty and staff, students, and the general public.
- Ability to understand and follow instructions.
- Ability to deliver positive customer service experience.
- Ability to work 17-20 hours/week and up to 26.5 hours/week is required.
Nice To Haves
- No direct experience is required. Training and instruction will be provided.
Responsibilities
- Assists with patron phone calls, answers and resolves help desk telephone calls, and directs other calls appropriately.
- Performs hardware/software maintenance on computers checked in by students.
- Assists general patrons with technical needs.
- Works with other technical departments in troubleshooting activities.
- Assists with special projects as assigned.
Benefits
- Selected students will be required to complete a background check prior to starting work.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
