Student Advocacy Advisor

The Lewer Companies•Overland Park, KS

58d•Hybrid

About The Position

As a Student Advocacy Advisor in the insurance industry, your role is essential in ensuring that students fully understand their insurance coverage by providing guidance, assistance, and support for insurance-related challenges and questions. Lewer offers a concierge approach to employee and student insurance by providing tailored benefit strategies designed to create healthier businesses, families, and individuals.

Requirements

Client care or account management roles that have helped develop excellent client services skills.
Hold a life and health insurance license or will after 90 days of hire.
Experienced in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
May have experience in CRM systems.

Nice To Haves

Hold a bachelor’s degree from an accredited university with a focus on healthcare, business, or education.
May be bilingual.

Responsibilities

Assist students and their families with health insurance related questions, ensuring they have a clear and accurate understanding of their benefits and how their coverage works.
Manage multiple communication channels at once, such as online chat, phone, and email, while maintaining accuracy, empathy, and efficiency.
Assist students in navigating the insurance claims process, should they need to file a claim.
Gather the necessary documentation, completing claim forms, and communicating with network liaisons or providers on their behalf.
Provide support and guidance throughout the claims process, ensuring that students understand their rights, responsibilities, and the steps involved in resolving insurance claims.
Connect students and their families with appropriate program resources and services to ensure they have access to expert advice and support.
Identify when a student may benefit from specialized assistance and help them access the correct program contacts or tools.
Advocate for students and their families in case of disputes or issues with providers.
Resolve billing discrepancies, coverage denials, or other insurance-related problems.
Work with network liaisons, providers, collection agencies, or other relevant parties to address and resolve any issues that may arise, advocating for fair and equitable treatment of students.
Assess students' insurance needs and help them determine the appropriate coverage (e.g., dental, vision, dependent) based on their individual circumstances.
Gather insights from student interactions that highlight trends, service gaps, and opportunities to strengthen communication or product offerings.
Collaborate with various internal and external stakeholders.