Student Advising & Operations Coordinator

University of Colorado • Denver, CO

1d • Onsite

About The Position

The College of Arts & Media is the only college leveraging the influence of CU Denver in the heart of Denver’s thriving arts industry to produce graduates who are ready to inspire, lead, and create. CAM offers top-ranked degrees and programs in Film & Television, Media Forensics, Music & Entertainment, and Visual Arts. The Student Advising & Operations Coordinator is an integral member of the College of Arts & Media student services team that helps students navigate and personalize their college experience, connects them with the right resources, and guides them throughout their academic journey. The Student Advising & Operations Coordinator oversees front desk and office coordination for the College of Arts & Media (CAM), providing a range of services and information to students, visitors, faculty, and staff. This position is responsible for assisting in creating a diverse and inclusive office environment and supporting all organizational aspects of the office. It focuses on delivering high quality standards in service and quality assurance. This position will supervise a team of front desk student employees and be responsible for their training. The Student Advising & Operations Coordinator will also be responsible for scheduling advising appointments and responding to student advising related phone calls and emails. This position will be trained as an academic advisor and will provide academic advising at times. This position will also provide support for CAM recruitment, admissions, retention, and events efforts.

Requirements

• Bachelor’s degree in business administration, arts and media, higher education administration, or a related field.
• One (1) year of professional business, fiscal, academic services, student affairs, or related experience.
• Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills and ability to contribute to a respectful, positive, and professional workplace.

Nice To Haves

• Experience working within higher education.
• Experience providing customer service in an office and/or administrative setting.
• Experience working with higher education technology platforms such as Marketplace, Concur, PeopleSoft, Navigate, Inspire, Slate, etc.
• Knowledge of arts and media related academic programs.
• Experience mentoring and/or advising college students.
• Experience coordinating schedules/meetings.

Responsibilities

• Provide information to current and prospective students regarding program requirements for all CAM programs and academic policies and advise students through registration.
• Responsible for and in-depth understanding of CAM’s programs and curriculum requirements, admissions standards, and academic policy and procedure for the three distinct departments and twelve unique areas of study.
• Advise current and incoming students on procedural requirements for special processes regarding registration, including assisting students with proper completion of paperwork, appropriate deadlines, and maintaining up to date information for faculty and students to ensure accessibility.
• Be trained to do academic advising and stay knowledgeable about advising requirements and procedures.
• Participate in drop-in, New Student Orientation, and scheduled advising meetings as needed during peak enrollment times or when an advisor is unexpectedly unavailable.
• Advise students for 5-15 hours per week, depending on the time of year and advising needs.
• Act as an advising resource for prospective and current students; pull student data and provide resources and guidance on CAM programming and triage students to specific advising resources as needed.
• Provide support to the CAM advising team, such as scheduling appointments, check-in students for appointments, manage drop-in hours, answer questions, manage student files, maintain student confidentiality, notify students of important dates and deadlines.
• Maintain database of electronic advising sheets, sample schedules, and various advising handouts/forms.
• Support CAM enrollment management team by communicating with prospective student and their families who drop in.
• Assist CAM Advising commencement liaison with commencement program editing, outstanding graduate coordination, etc.
• Collaborate with CAM Marketing and CAM advising website with current versions of degree maps, advising sheets, etc.
• Act as scholarship resource for College of Arts & Media students, staff, faculty as needed; act as liaison and coordinate with Scholarship Office when necessary.
• Serve as a backup for the Academic and Faculty Affairs Coordinator as needed. Duties may include managing edits to the annual course catalog in CU-SIS; processing rooming requests, course creations, and editing course information.
• Complete other projects, duties, and tasks as assigned.
• Coordinate reception services for the CAM front desk. Assist students, staff, faculty, and Dean’s Office guests. This includes but is not limited to providing customer service, greeting visitors in the lobby, responding to general information requests, directing visitors to the appropriate resources, answering incoming calls, routing emails, and resolving routine administrative issues.
• Serve as the point of contact regarding facilities issues that occur in the Dean’s Office; communicate to the appropriate offices and follow up to ensure issues are resolved.
• Oversee the day-to-day operations of the student locker program for CAM students in the Arts Building; develop and enforce policies and procedures to manage this student resource; develop digital and physical communication for students regarding the locker program; train student employees to assist with these duties.
• Manage student employees in the CAM Dean’s Office; create and oversee a training manual for CAM student employes.
• Maintain cleanliness and orderliness of the Dean’s Office common spaces; ensure all non-private office spaces (kitchen, lobby, conference rooms, common areas, etc.) are clean, orderly, and stocked. Periodic cleanout of the Dean’s Office refrigerator and supply closet. Train student employees to assist with these duties.
• Ensure that CAM recruitment materials and degree maps are available for prospective students at the front of the office. Print additional forms as needed.
• Coordinate mailing and shipping processes for the College; maintain mailroom.
• Maintain copier/printer; ensure copier materials are stocked.
• Manage office supply inventory; anticipate supply needs. Place orders and make special purchases as appropriate.
• Perform other general administrative and operational duties as needed.

Benefits

• The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
• Benefits: https://www.cu.edu/employee-services/benefits
• Total Compensation Calculator: http://www.cu.edu/node/153125

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees