Director of Student Advising

The Chicago School of Professional Psychology•Washington, DC

1d•$70,000 - $80,000•Hybrid

About The Position

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years. As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come. POSITION SUMMARY Reporting to the Senior Director of Student Advising, this position is responsible for helping to manage the Student Advising Division within Student Support Services. This includes overseeing the day-to-day operation of university-wide advising efforts, leading the coordination and delivery of all advising processes, and providing vision, strategy, and guidance. The ADSA will engage in college-wide retention and success efforts through collaboration within all departments in Student Support. This position requires developing collaborative, working relationships with intradepartmental leaders, campus and academic leadership, and other student facing departments to holistically support students. Directors may be expected to serve as a “key contact” for one or more campuses at The Chicago School and are expected to maintain a campus presence 3-4 days a week. Our available locations include Chicago, (preferred) and Washington, D.C.

Requirements

Master’s Degree required
Minimum 3+ years of progressive leadership experience in academic advising or student success programs.
Proven track record in leading large teams and managing complex programs.
Experience with training and customer service
Excellent critical thinking and problem-solving skills
Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
Skilled communicator with excellent verbal and written communications skills
Ability to work independently in service-oriented environment
Excellent customer service, critical thinking, and problem solving skills
Experience with Excel and SPSS
Must possess integrity, ambition, and be process and results-driven
Master’s degree or 6+ years of relevant experience required
Minimum of 5 years of student retention focused experience in a higher education setting

Nice To Haves

The ability to display professionalism in all interactions
Experience with building or managing effective student support initiatives
Demonstrated success in implementation and improvement of student retention
Strong experience in managing a high level of work in a fast-paced environment
Excellent writing, interpersonal, and technological skills, including the use of Microsoft Office
Experience and proficiency in student information systems – preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
Experience working with online population and/or remote users
Demonstrated success in implementation and improvement of student retention
Demonstrated experience in managing a high level of work in a fast paced environment

Responsibilities

Lead staff in development of excellent student and academic support service skills that create an environment of student-centered focus and support.
Lead Student Support Counselors (SSCs) in the development of strong time management and organization skills necessary to manage assigned populations.
Support academic departments’ efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system.
Monitor SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills.
Collect data to assess the prior year’s retention and forecast for future terms.
Identify and develop strategies and create plan to implement strategies while also assessing efficacy of the implementation.
Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success.
Work closely with the Office of the Registrar to ensure all student accounts are complete and updated by the second week of each term/semester.
Collaborate with AVP of Business Operations, Senior Director of Advising, and Senior Director of Student Support Operations to forecast credit hours and continuing student totals and risk population on a weekly basis.
Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students.
Maintain a student population.
Adhere to and ensure staff adheres to all internal, Federal, Department of Education, regulatory, and affiliate policies and procedures, integrity and ethical standards.
Serves as lead in student issues that have been escalated due to unprofessional student behavior and/or disagreements between student and another department that require student support involvement.
Departmental and team email inbox review, including but not limited to: Accommodations and Online Student Support general email.