Student Advanced Level

University of New Mexico • Albuquerque, NM

12d • Hybrid

About The Position

The UNM IT Networks Voice Team is seeking a responsible, detail-oriented student employee to support telecommunications services, including voicemail, long-distance codes, and other voice-related services. This position provides an opportunity to gain hands-on experience supporting IT operations within a large and diverse University environment while developing technical, customer service, communication, and organizational skills. The ideal candidate will be self-motivated, organized, dependable, and capable of working independently with minimal supervision. Strong communication and customer service skills are essential, as the position involves regular interaction with students, faculty, staff, and IT personnel across the University. The successful candidate should be comfortable working with a diverse University population and demonstrate professionalism when responding to requests and coordinating services. This position requires the student employee to work in the office a minimum of three days per week. The position also includes physical and logistical responsibilities, including the delivery, pickup, transportation, and inventory of IT and telecommunications equipment. Equipment may need to be transported between various locations throughout UNM Main Campus and the UNM Hospital. Because this position may involve the operation of University vehicles and transportation of IT equipment, the selected candidate must be able to successfully complete a UNM-required defensive driving course immediately upon hire. The candidate should be comfortable performing physical tasks associated with moving equipment and should be able to communicate effectively with users when coordinating equipment deliveries and pickups.

Requirements

• Enrolled in a degree seeking program at UNM
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count)
• If Work Study, you must meet Satisfactory Academic Progress.
• Basic computer skills and experience using Windows.
• Strong verbal and written communication skills, along with the ability to provide professional customer service.
• Ability to work in office a minimum of three days per week.
• Ability to successfully complete the required UNM defensive driving course immediately upon hire.
• Ability to lift and safely transport equipment weighing up to 50 pounds.

Responsibilities

• Processing Telecom-related tickets, including adding and removing voicemail boxes, long-distance codes, and other Telecom services.
• Assisting with maintaining accurate inventory counts, organization, and tracking of IT and Telecom equipment.
• Assisting with coordinating and completing the delivery and pickup of IT and Telecom equipment from users at various locations throughout UNM Main Campus and the UNM Hospital.
• Assisting with the safe transportation and movement of IT and Telecom equipment between University locations, including loading, unloading, and positioning equipment as needed.
• Providing professional, courteous, and timely communication with faculty, staff, students, and IT personnel while coordinating equipment deliveries, pickups, and Telecom-related services.
• Assisting the Voice Team with various technical, administrative, and operational projects and tasks.
• Maintaining regular in-office availability, with a minimum expectation of three days per week, to support team operations and complete assigned responsibilities.
• Successfully completing and maintaining required UNM training, including the UNM defensive driving course immediately upon hire, as necessary to perform assigned transportation duties.
• Other Duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed