Student Accounts Third-Party Coordinator

Colorado Mesa University•Grand Junction, CO

6d•Onsite

About The Position

The Third-Party Coordinator facilitates the creation, billing and payments on contracts initiated between Colorado Mesa University, the students, the Foundation, and third-party payers. The individual in this seat coordinates third party billings, researches and posts charges on student accounts, and receipts deposits and payments from students and various organizations. The individual in this seat also provides information regarding accounts to authorized inquiries by email, in person or by phone.

Requirements

Bachelor's degree from an accredited four-year college or university or equivalent experience
Minimum of two years’ experience in a field related to student or financial services, administering funding, processing payments, or similar work
Demonstrated experience in a demanding customer service role
Demonstrated ability in handling confidential information appropriately
Demonstrated experience holding difficult conversations in an empathetic manner
Ability to read, analyze and interpret general written materials, professional journals, technical procedures, or government regulations.
Ability to write reports and prepare and conduct verbal and visual presentation of materials.
Ability to effectively present information and respond to questions from top management, public groups, and board of directors.
Strategic and analytical reasoning skills are necessary.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
While performing the duties of this job, the individual is frequently required to stand, walk, sit, and talk or hear.
The individual must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Applicant must be able to verify U.S. employment eligibility.

Nice To Haves

Working knowledge of VA benefits administration and Vocational Rehab programs is highly desirable.
Workday and/or Ellucian Banner experience is highly desirable.
Experience working with students from diverse backgrounds
Demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.

Responsibilities

Billing and account management for third-party payers and external partners
Manage billing and reconciliation for student programs with external partners such as Veterans Association, Division of Vocational Rehabilitation, High School Consortiums, POST Agencies, and others.
Oversee all third-party contracts related to student accounts; ensuring third party arrangements for student account payments adhere to contractual compliance and are accurately and timely billed.
Serve as primary point of contact for Veteran and Veteran dependents on benefits, student accounts, and financial aid disbursements.
Student account management for student academic programs requiring special handling
Manage billing and communication for student exchange programs, such as National Student Exchange (NSE) and International Student Exchange Program (ISEP).
Manage the aviation program payment processes and procedures and communicating with students, parents, and staff on individual circumstances and special payment arrangements.
Oversee month- end processes relating to campus cashiering including reconciliations to ensure accurate financial information in the university accounting system(s) including Banner and Workday
Reconcile the receipts clearing bank account activity between the bank, Workday and Banner.
Serve on the Enrollment Appeals Committee as the Student Account liaison and voice.
Manage student workers, scheduling, time approvals, training, work accuracy and any personnel issues.