Student Accounts Specialist
Houston Baptist University•Houston, TX
•Onsite
About The Position
The Student Accounts Specialist is responsible for performing a variety of tasks related to student accounts. Duties may include providing exceptional customer service (in-person, over the phone, and via email), process student and departmental payments, third-party billing, and answering questions related to student accounts.
Requirements
- High school diploma or GED equivalent
- Excellent interpersonal and communication skills, both written and verbal
- Proficiency in using student information systems, databases, and Microsoft Office Suite applications
- Ability to work in a fast-paced and deadline-driven environment
- Committed to customer service and quality work
- Ability to handle confidential information with integrity and counsel students in a caring and positive manner
- Is self-reliant, proactive, and makes a positive impression on others
Nice To Haves
- Bachelor�s degree preferred
- Bilingual (Spanish speaking) preferred
Responsibilities
- Answer questions regarding student accounts, such as account balances, payment options, financial holds, etc.
- Effectively communicate university policies and procedures related to student accounts
- Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions
- Process third-party/sponsored student billing, including reviewing letters of credit (LOC), setting-up and maintain contracts, creating invoices, receipting related payments, and reconciling sponsor accounts
- Execute payment processes, including receipting payments on student accounts and departmental deposits, and daily reconciliation of cashiering sessions
- Process and maintain accurate and timely student accounts records
- Make outbound collection calls on delinquent student accounts
- Collaborate with other departments and divisions across campus
- Deliver presentations for the Student Accounts Office at various campus events
- Work with and train student workers
- Other duties as assigned by Student Accounts Leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
