Student Accounts Representative

Park University • Parkville, MO

7d • Hybrid

About The Position

Student Accounts Representatives make sure the University bills and collects the revenue for tuition and fees charged to students. The billing portion they may do themselves or approve the work of others. The University accepts cash, check and credit or debit card payments for tuition and fees from students via phone calls or in person. This position will involve handling cash. Student Accounts Representatives serve all students. In addition to the largest campus in Parkville, there are approximately 8 other Campus Centers throughout the US and online, with a population totaling nearly 6,000 total students. Student Accounts Representatives support these Campus Centers and students. This position is in a fast-paced environment and requires high accuracy as well as a great deal of multitasking. Exceptional communication skills and excellent customer service skills are necessary to provide the level of student services required. Compliance with privacy laws is required. The workload cycles with the progression of each term, and there are predictable peaks in work levels.

Requirements

• High school degree or GED is required.
• 1-3 years of experience in cash handling, customer service, and accounting experience is required.
• Strong team-building skills, ability to work well with a wide variety of colleagues and diverse groups.
• Ability to maintain professionalism and positive demeanor under pressure.
• Must be willing to work in a highly structured environment.
• Must have strong problem-solving abilities, high accuracy and attention to detail.
• Solid working knowledge and experience with a wide range of computer technologies such as Microsoft Office® (Word, Excel, Outlook), databases, digital telecommunication, CRM and online technologies.
• Ability to work in a virtual environment, as well as an accounting office environment.
• Willingness to work flexible and extended hours when needed.
• Individuals should be able to sit for long periods of time at a computer.

Nice To Haves

• A bachelor’s degree in a business-related field is preferred and may be accepted in lieu of direct work experience.

Responsibilities

• Monitor and respond timely and accurately to student and staff calls and emails
• Cashier window coverage / Accepting student payments
• Review and approve student refunds
• Audit and enter third party invoices for the Campus Centers
• Review tuition adjustments for accuracy following enrollment adjustments
• Prepare / Send student balance letters
• Prepare and execute journal entries as needed for student fees, etc.
• Audit receivables and follow-up as appropriate
• Meet weekly deadlines
• Additional duties as assigned

Benefits

• health, dental, and life insurance
• retirement plan
• tuition-paid undergraduate classes for employees and dependents
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED