Student Accounts Coordinator
About The Position
Batten University is seeking a Student Accounts Coordinator to join the Office of Finance and serve as a key member of the Student Accounts Receivable team. The Student Accounts Coordinator provides specialized expertise in student account records, billing services, payment plans, financial aid transactions, refunds, and related receivables functions. This position plays an important role in ensuring compliance with University financial policies and applicable federal regulations, including FERPA and Title IV requirements. The successful candidate will be a highly analytical, service-oriented professional who can resolve complex student account and financial aid issues while working collaboratively with Financial Aid, the Registrar, and other University offices. The position will also analyze account information and reports to identify potential issues and opportunities for proactive outreach and process improvement. This is an excellent opportunity for a higher education finance professional who enjoys problem-solving, working directly with students and colleagues, and improving processes that have a meaningful impact on the student experience.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum of two years of experience in student receivables and collections.
- Proficiency with Microsoft Office applications, including word processing and spreadsheets.
- Strong analytical, problem-solving, organizational, and multitasking skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Ability to work independently while also contributing effectively to a team.
- Strong written and verbal communication skills.
- Demonstrated initiative and commitment to providing excellent service.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and student information.
- Flexibility, cultural sensitivity, ethical judgment, and a collaborative approach.
Nice To Haves
- Experience working in higher education.
- Experience with Ellucian Colleague.
- Experience with TouchNet.
- Experience identifying and implementing process improvements within student accounts or financial operations.
Responsibilities
- Apply semester tuition, room and board, and fee charges to student accounts.
- Manage the accuracy of student housing charges and fees.
- Assist with the upload and maintenance of resident and commuter meal plans.
- Manage the return of Marlin Dollars to students and employees.
- Manage meal plan uploads to C-BORD.
- Upload and maintain student health insurance charges and assist with reconciliation.
- Analyze student accounts to determine appropriate charges and make necessary updates.
- Maintain and monitor TouchNet payment plan payments.
- Follow up on delinquent TouchNet payments.
- Ensure the accuracy of online and paper billing statements.
- Notify students of monthly billing availability through the TouchNet billing processor.
- Provide responsive assistance to students regarding account questions and issues using Ellucian Colleague.
- Collaborate with Financial Aid Counselors and the Registrar team to resolve complex billing issues, financial aid eligibility questions, and program-specific requirements.
- Collaborate with Financial Aid staff to successfully apply semester financial aid to student accounts.
- Ensure the accuracy of financial aid information, including Title IV funds, scholarships, loans, and payments.
- Verify the accuracy of financial aid reports.
- Manage and process third-party billing, including Employer Tuition Deferral, Military Benefits, Vocational Rehabilitation, external scholarships, and sponsor billing.
- Analyze reports to proactively identify financially at-risk students and work with the Director of Student Accounts to develop appropriate outreach strategies.
- Manage third-party semester payment plans and in-house payment agreements.
- Monitor financial aid disbursements, payment plans, and payments.
- Process student refunds on a weekly basis.
- Process timely refunds of Federal Title IV funds.
- Assist with accounts receivable and past-due collections.
- Establish payment arrangements with students experiencing outstanding account balances.
- Correspond with students, parents, and third parties regarding returned payments.
- Work with the Director of Student Accounts to transfer students to internal past-due accounts.
- Provide backup support for Cashier, Accounts Payable, and Purchasing functions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
