Student Accounts Advisor, Pepperdine College of Health Science

Pepperdine University•Malibu, CA

7d•$25 - $26•Onsite

About The Position

This position manages all Pepperdine College of Health Science (PCHS) student accounts by processing payments, resolving inquiries, and collaborating with university departments to ensure accurate account posting and crediting in compliance with university policies and federal regulations. The role is fully in-person and delivers exceptional customer service, providing clear, accurate guidance and seamlessly directing families to appropriate resources to support them through their financial responsibilities.

Requirements

Associate degree or higher.
Exceptional written and verbal communication skills.
Strong organizational abilities, and a proven track record of prioritizing tasks in a fast-paced environment.
Detail-oriented problem solving abilities, thriving both independently and within a collaborative team environment.
Proficiency in Microsoft Office (Word, Excel) and Google Workspace.

Nice To Haves

Bachelor's degree.
Two or more years of general office or customer service experience in a higher education setting.
Proficiency with standard office equipment, including computer keyboards, calculators, printers, copiers, fax machines, and multiline phone systems.
Familiarity with PeopleSoft.

Responsibilities

Manage high-volume email and phone inquiries to resolve billing questions, while conducting comprehensive term audits to verify charge accuracy, monitor service indicators, evaluate refund eligibility, and process account adjustments.
Investigate and resolve account discrepancies by analyzing transaction histories, internal documentation, and system reports, collaborating with relevant departments as needed.
Deliver prompt, professional assistance via phone, email, and in person, communicating university policies, addressing inquiries, and directing families to appropriate campus resources.
Partner with campus departments including Public Safety, Student Health Center, and Housing & Residence Life to accurately process, adjust, or reverse specialized fees and charges.
Establish term-based payment plans for active and former students, issue third-party invoices to sponsoring agencies, and process incoming payments.
Collaborate daily with PCHS Financial Assistance and Athletics to determine refund eligibility for financial aid overages, auditing credit balances to ensure accurate disbursement.
Evaluate non-enrolled student accounts for balance validity, perform final adjustments, and issue collection notices prior to transferring delinquent accounts to external agencies.
Perform other duties as assigned.
Uphold University mission through work performed.