Student Accounts Advisor I

University of Central Florida • Orlando, FL

2d • $16 - $18 • Onsite

About The Position

A Student Accounts Advisor is a trusted resource for students, families, and university customers: answering questions, resolving concerns, and guiding them through the financial processes that keep their academic journey on track. In this role, you'll serve as a go-to contact for student financial account inquiries, communicating policies and procedures related to refunds, Florida Prepaid, waivers, late fees, third-party payments, and e-commerce payments. You’ll also play a key role in maintaining the Student Account Services Academic Record Change process, supporting students through late adds, late drops, course swaps, and medical withdrawals. If you're someone who takes pride in delivering accurate, timely service and genuinely enjoys helping people find answers, this is your opportunity to make a real difference in the lives of UCF's students every single day.

Requirements

• High School Diploma or Equivalent and 0+ years of relevant experience.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Experience providing professional, courteous, and timely service, including the ability to clearly explain financial policies, billing procedures, or account statuses to individuals with varying levels of familiarity with university processes.
• Demonstrated ability to collect, verify, and accurately process financial data, account information, and related documentation with a high degree of accuracy and attention to detail.
• Microsoft Excel knowledge for data entry, reporting, or financial tracking; experience with PeopleSoft or a comparable enterprise resource planning (ERP) or student information system.
• Familiarity with higher education policies, processes, or administrative operations, including experience navigating university systems or supporting students and faculty in an academic setting.
• Experience working in a call center or high-volume customer contact environment, with the ability to manage multiple inquiries efficiently while maintaining accuracy and professionalism.

Responsibilities

• Provides professional, courteous and timely customer service to students, parents and other university customers both internal and external regarding student payments, charges, holds and refunds.
• Maintains Student Account Services Academic Record Change process including late Add/Late Drop courses, swap and Medical Withdrawals.
• Reviews and communicates updated statuses for payments, third-party billing, waivers and refunds.
• Requests enrollment cancellations in accordance with established policies.
• Collects, verifies and corrects data from students, faculty, staff and other members of the university community.
• Creates entries for posting to the general ledger via the group post process.
• Reviews and verifies student information with respect to electronic funds transmitted to the university on their behalf.
• Prepares statement of fees paid and statement of charges.
• Calculates tuition, fees and other charges for students seeking reinstatement to classes.
• Reviews, explains, and verifies tuition payments as it relates to students annual 1098T tax forms.
• Assists with the collection of university accounts receivable.
• Other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED