Student Accountability Advisor

University of Guelph • Guelph, ON

3d

About The Position

The department of Student Experience is committed to supporting all students at the University of Guelph. Student Experience houses many specialized supports for students identifying as First Nations, Inuit, Métis, Black, racialized, people of colour, and/or members of the LGBTQ2IA+ community, and members of cultural, international, religious, and spiritual communities. We welcome applicants sharing through their application the ways in which they believe they can contribute to the diversity of thought, approach, and practice in supporting students within the department of Student Experience. Reporting to the Manager, Office of Student Accountability (OSA), the Student Accountability Advisor is responsible for promoting a positive and safe campus environment through a timely response to instances of non-academic misconduct and disruptive student behaviour on campus.

Requirements

• A Master’s Degree coupled with 2 years progressive experience in student affairs, higher education, or related field.
• Demonstrated commitment to and practice of principles of Indigenization, equity, diversity, inclusion, accessibility, and anti-racism.
• Experience supporting a student code of conduct process.
• Experience managing complex decision making and difficult situations.
• Proven ability to exercise a high level of judgment, diplomacy, and tact, and manage high-risk and complex situations.
• Proven ability to respect and maintain confidentiality in sensitive and/or volatile situations.
• Knowledge of principles of procedural fairness, natural justice, current and emerging trends in higher education student behaviour management, and the application of student development theory to student learning and support.
• Experience with case management standards and best practices, with strong administrative and organization skills.
• Demonstrated excellent human relations, and advising skills, especially the ability to empathize, and communicate effectively in intercultural, and postsecondary settings.
• Training in risk assessment, and/or non-violent crisis intervention.

Nice To Haves

• Restorative justice, mediation, dispute resolution,
• Behaviour Intervention Teams and / or Care teams,
• Gender-based violence, mental health, trauma informed approaches, neurodiversity, and
• Case management with at-risk populations.

Responsibilities

• The Advisor is the first point of contact for students navigating the policy on non-academic misconduct (Student Rights and Responsibilities Policy) and related policies.
• Receiving complaints under the policy and determining appropriate resolution pathways, including intake and preliminary assessments, investigations and making findings of responsibility and determining outcomes alongside students and/or assigning outcomes using principles of natural justice and procedural fairness.
• Using student development theories and restorative practices to build and facilitate educational outcomes in accordance with the policy.
• Responding to inquiries in a professional and timely manner using trauma-informed practices, empathy and cultural sensitivity.
• Providing support and advice to students in navigating various campus systems to ensure appropriate referrals.
• Supporting the Student Support and Response Team (SSART) as needed.
• Accurate case record management in accordance with institutional record retention policies and all regulatory policies (e.g., FIPPA).
• Supporting data collection and report generation to contribute to operational reporting requirements within the department.
• Representing the unit on institutional committees and initiatives and liaising regularly with campus partners to promote unit services, and collaboration on new educational outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level