Student Account Specialist

Georgia Department of Revenue

9d•Onsite

About The Position

Under general supervision, this position is responsible for and participates in the processing and maintenance of student accounts and related records in the Banner Software system. The role involves providing customer service, balancing cash drawers, processing payments, verifying charges, processing term billing, maintaining scholarship records, supporting aid disbursements, processing Nelnet payments, managing online payment configurations, and uploading files. The specialist will also assist students, provide backup for refunds and timeouts, code bankruptcy accounts, and maintain scholarship records for audit support. Additionally, the role supports students, faculty, and staff, and assists the Director of Accounting.

Requirements

Associate’s degree in Accounting, Business Administration, or a closely related field from an accredited institution, and 3 years of direct business/accounting experience, or experience working in the Banner system.
Demonstrated proficiency in Microsoft Office software
Knowledge and experience with the Banner AR system module
Effective oral and written communication skills
Skill in the operation of computers and job-related software programs
Decision-making and problem-solving skills
Skill in interpersonal relations and in dealing with the public
Effective decision-making and problem-solving skills

Responsibilities

Provide courteous, professional customer service to students and staff.
Ensure the Business Office opens daily by 8:00 am and ensure coverage is provided during opening hours.
Balance cash drawer; process payments; close cashier sessions; prepare deposit/payment support.
Verify charges/payments; enter fees; apply collections; support account accuracy.
Process term billing; communicate balances; apply holds and fee waivers; purge follow-up.
Maintain scholarship records; apply funds; reconcile; process payments; manage third-party contracts/invoices.
Support aid disbursements; reconcile scholarship/third-party activity; work Bookstore Opt-Out.
Process Nelnet payments; manage Banner files; maintain screens; answer inquiries.
Manage online payment configurations, RTS/PayPal screens, and Axiom application availability.
Upload files; assist students; provide backup for refunds and timeouts.
Code bankruptcy accounts; apply collections received.
Maintain scholarship records for audit support.
Support students, faculty and staff; assist Director of Accounting; other duties.