Student Account Representative
About The Position
Northampton Community College is seeking a part-time Student Account Representative to work in the Bursar Office. This is a customer service position that will deal primarily with handling student accounts which includes: reviewing account balances to answer student questions, answering questions related to payment plans and refunds, applying payments to tuition charges, and balancing the cash drawer at the end of the day. In addition to processing student payments, this position will post other types of payments such as parking tickets, club deposits, and other miscellaneous deposits. Other duties include processing mail, answering phones, filing, and replying to emails with student, staff, faculty, and outside organizations.
Requirements
- Experience in customer service
- Computer proficiency
- Being detail-oriented
- Ability to multitask
Responsibilities
- Reviewing account balances to answer student questions
- Answering questions related to payment plans and refunds
- Applying payments to tuition charges
- Balancing the cash drawer at the end of the day
- Processing student payments
- Posting other types of payments such as parking tickets, club deposits, and other miscellaneous deposits
- Processing mail
- Answering phones
- Filing
- Replying to emails with student, staff, faculty, and outside organizations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
