Student Account Associate

The Pennsylvania State University • University Park, FL

4d • Hybrid

About The Position

The Office of the Bursar is seeking a highly motivated and skilled individual with excellent customer service skills to fill a full-time position as a Student Account Associate . The successful candidate will: Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account Provide a high level of in-depth analysis concerning student accounts Resolve issues with student accounts Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions This position offers a flexible work arrangement that combines remote and on-campus work (up to 2 to 3 days per week remote). Questions related to flexible work should be directed to the hiring manager during the interview process. Review will begin on April 8th and will continue until the position is filled.

Requirements

• High level of attention to detail and critical thinking skills
• Strong interpersonal, written, verbal, and grammatical skills
• Excellent customer service skills
• Advising and counseling skills
• Knowledge of Microsoft Word and Excel
• Associate Degree
• 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• Employment with the University will require successful completion of background check(s) in accordance with University policies.
• Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Experience with student and business systems/software is preferred

Responsibilities

• Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account
• Provide a high level of in-depth analysis concerning student accounts
• Resolve issues with student accounts
• Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar
• Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees