Structured Content Architect

Resideo • Golden Valley, MN

2d • Hybrid

About The Position

The Structured Content Architect will advance the organization’s documentation through online-first experiences and scalable, single-source structured content practices. The role oversees architecture supporting AI-enabled content, mobile web documentation, performance support assets, and optimized print literature for professionals, homeowners, and sales. The global team supports home comfort, safety, security, and automation products. The architect partners with technical writers, product managers, engineering teams, regulatory teams, and localization resources to define and govern structured content strategy for digital and AI-driven customer experiences.

Requirements

• Bachelor's degree in Technical Communication, Information Science, Computer Science, Engineering, or a related field.
• 5+ years of experience in technical documentation, information architecture, content strategy, or structured authoring environments.
• Hands-on experience with DITA XML, structured authoring methodologies, and component-based content development.
• Experience with content management systems, publishing workflows, and multi-channel content delivery.
• Knowledge of taxonomy, metadata, content modeling, and information architecture principles.

Nice To Haves

• Knowledge of AI-ready content strategies, semantic content models, and knowledge management practices.
• Experience in technical documentation, customer support, field service, and performance support ecosystems.
• Experience supporting global content operations and localization programs.
• Ability to influence content strategy across a matrixed global organization.

Responsibilities

• Define and maintain enterprise information architecture, content models, taxonomy standards, and metadata frameworks across customer-facing content assets.
• Lead the implementation, adoption, and governance of DITA structured authoring methodologies and associated content standards.
• Design reusable content architectures for technical documentation, performance support content, FAQs, AI-enabled experiences, and context-sensitive help.
• Configure, develop, and maintain DITA elements, specializations, schemas, publishing rules, and content validation processes.
• Partner with engineering, product management, and technical subject matter experts to analyze product architectures and define information structures representing product functionality, configuration, installation, and service requirements.
• Develop content models for complex product ecosystems, component relationships, compatibility data, and cross-product information reuse.
• Establish content governance processes to improve quality, consistency, regulatory compliance, and lifecycle management.
• Support migration of legacy documentation into structured content environments and reusable component-based architectures.
• Develop strategies for AI-compatible content consumption, retrieval, semantic search, chatbots, and automated content experiences.
• Provide technical guidance and coaching on structured authoring, information architecture, and DITA best practices.
• Evaluate and recommend content management technologies, publishing solutions, and automation opportunities.
• Drive global content scalability through structured authoring practices that support localization, regional adaptation, and multi-channel content delivery.
• Maintain a global content library of reusable elements.

Benefits

• Creative freedom to design content architecture for AI-ready customer experiences.
• Opportunity to drive enterprise impact through cross-functional partnerships.
• Work alongside an experienced team of structured content writers committed to innovation, content excellence, and exceptional customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior