RISA - Structural Engineer Non-Traditional

Vectorworks

15h•Hybrid

About The Position

This position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of the Technical Customer Success team providing technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.

Requirements

Excellent verbal and written communication skills
Confident when speaking to customers over the phone
Team player, self-motivated, and positive "can do" attitude
Possess strong problem-solving skills
Communicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email
Write clear and concise documentation of issues for users and to be used for in-house development
Multi-task between several customers supports and other tasks at the same time
Persistence and follow through with the customers until their issue is resolved
Thrive in a team environment and confident working independently
Bachelor’s degree (or higher) in Civil or Structural Engineering
PE license required
3+ years structural design engineering experience

Nice To Haves

Experience with the RISA product suite is preferred
Experience working directly with customers, in any industry, is a plus

Responsibilities

Give superior customer service in supporting all the RISA software.
Work closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within RISA software suite.
Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface
Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
Test the software to ensure a quality software package that will meet the customer satisfaction at the release of the software and intermediate checkpoints along the development cycle
Write technical engineering specifications to support the product development team
Providing hand calculations to validate the software
Write clear technical documentation for external customers

Benefits

3 weeks of Paid Time Off
12 paid holidays
Medical, Dental, Vision insurance starting the 1st of the month following date of hire
Short Term and Long-Term Disability Benefits
Flexible Spending Account & Health Savings Account
Life & AD&D insurance
401(k) with a 5% employer match
Annual Bonus
Pet Insurance
Employee Assistance Program