Stroke Program Coordinator - St. Vincent Medical Center

Mercy Health • Toledo, OH

5d • Onsite

About The Position

The Telestroke program coordinator will be responsible for managing, developing and enhancing the Telestroke program and operations. The coordinator is a liaison for the program, building and fostering relationships with internal and external vendors, stakeholders, clinicians and partners to support the Telestroke service.

Requirements

• Current RN License in the state in which they are working or covered by compact (optional)
• BLS Basic Life Support, American Heart Association (optional)
• Bachelor's degree (required)

Nice To Haves

• Master’s Degree in Healthcare Administration, Nursing or related field (optional)
• 3-5 years' experience in healthcare-related role (preferred)
• 2 years' experience in neuroscience, stroke, management or supervision (preferred)
• EPIC experience (preferred)

Responsibilities

• Maintains strong relationships with all spoke sites through ongoing communication, education, issue resolution, and performance reporting.
• Manages the daily operations and resource allocation of the Telestroke program.
• Oversees the onboarding, credentialing, and training of new Telestroke physicians.
• In conjunction with Virtual Health, Operations, and Finance teams, develops, monitors, and manages Telestroke operating budgets.
• Partners with Informatics teams to develop and manage reports, collect and analyze data, to support quality, service, and operational performance metrics.
• Investigates inquiries and service concerns from spoke sites, in collaboration with the Telestroke Physician Leader.
• In conjunction with Information Technology and Virtual Health teams, oversees the technology infrastructure and operational support needs of the program and manages vendor and partner relationships.
• Identifies, evaluates, and implements opportunities for program improvement, service enhancement, and strategic growth.
• Manages physician engagement within the Telestroke program, including facilitating team meetings, gathering feedback, providing education, and monitoring completion of program requirements and compliance activities.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level