Stroke Program Coordinator - St. Vincent Medical Center

Bon Secours Mercy Health•Toledo, OH

4d•Onsite

About The Position

The Telestroke program coordinator will be responsible for managing, developing and enhancing the Telestroke program and operations. The coordinator is a liaison for the program, building and fostering relationships with internal and external vendors, stakeholders, clinicians and partners to support the Telestroke service. Maintains strong relationships with all spoke sites through ongoing communication, education, issue resolution, and performance reporting. Manages the daily operations and resource allocation of the Telestroke program. Oversees the onboarding, credentialing, and training of new Telestroke physicians. In conjunction with Virtual Health, Operations, and Finance teams, develops, monitors, and manages Telestroke operating budgets. Partners with Informatics teams to develop and manage reports, collect and analyze data, to support quality, service, and operational performance metrics. Investigates inquiries and service concerns from spoke sites, in collaboration with the Telestroke Physician Leader. In conjunction with Information Technology and Virtual Health teams, oversees the technology infrastructure and operational support needs of the program and manages vendor and partner relationships. Identifies, evaluates, and implements opportunities for program improvement, service enhancement, and strategic growth. Manages physician engagement within the Telestroke program, including facilitating team meetings, gathering feedback, providing education, and monitoring completion of program requirements and compliance activities.

Requirements

Bachelor's degree (required)
Current RN License in the state in which they are working or covered by compact (optional)
BLS Basic Life Support, American Heart Association (optional)

Nice To Haves

Master’s Degree in Healthcare Administration, Nursing or related field (optional)
3-5 years' experience in healthcare-related role (preferred)
2 years' experience in neuroscience, stroke, management or supervision (preferred)
EPIC experience (preferred)

Responsibilities

Manage, develop, and enhance the Telestroke program and operations.
Serve as a liaison for the program, building and fostering relationships with internal and external vendors, stakeholders, clinicians, and partners.
Maintain strong relationships with all spoke sites through ongoing communication, education, issue resolution, and performance reporting.
Manage the daily operations and resource allocation of the Telestroke program.
Oversee the onboarding, credentialing, and training of new Telestroke physicians.
Develop, monitor, and manage Telestroke operating budgets in conjunction with Virtual Health, Operations, and Finance teams.
Partner with Informatics teams to develop and manage reports, collect and analyze data to support quality, service, and operational performance metrics.
Investigate inquiries and service concerns from spoke sites in collaboration with the Telestroke Physician Leader.
Oversee the technology infrastructure and operational support needs of the program and manage vendor and partner relationships in conjunction with Information Technology and Virtual Health teams.
Identify, evaluate, and implement opportunities for program improvement, service enhancement, and strategic growth.
Manage physician engagement within the Telestroke program, including facilitating team meetings, gathering feedback, providing education, and monitoring completion of program requirements and compliance activities.