METRO Streetcar Operator

Rock Region METRO•North Little Rock, AR

7d•Onsite

About The Position

A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars. This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Requirements

Must possess a Class D driver's license with good driving record.
Must be High School Graduate or General Education Degree
Two to four years related work experience
Three (3) years of verifiable driving experience and one (1) year of experience working with the general public.
Must have a good driving record as defined by METRO.
Must have the ability to pass a pre-employment background check, DOT medical examination, and drug screen.
Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
Excellent public relations skills, clear speaking voice.
Knowledge of Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
Knowledge of Principles and practices of customer service.
Knowledge of Safe driving practices.
Ability to Learn METRO’s policies and procedures.
Ability to Read, write, and make basic mathematic calculations.
Ability to Work varied hours to cover scheduled operations.
Ability to Exercise good judgment and problem-solving skills.
Ability to Understand and follow oral and written instructions spoken or written in English.
Ability to Operate vehicles safely and efficiently.
Ability to Provide on-time and dependable service to the public.
Ability to Learn METRO Streetcar’s routes and schedules.
Ability to Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Nice To Haves

Strong preference given to local central Arkansas candidates.

Responsibilities

Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule.
Directs and assists passengers in a safe and orderly fashion in boarding and deboarding.
Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
Operates and communicate a two-way radio system as regulated by the FCC.
Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents.
Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble.
Complete and submit written reports concerning passenger incidents, accidents and route deviations.
Responsible for the collection of appropriate fares.
Distribute and collect transfers, tickets and coupons.
Dispenses information to passengers as requested.
Advise passengers of rules and regulations when necessary.
Be able to describe attractions, history and cultured features to tourists in a pleasant manner.
Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”
Keep accurate recorded logs of trip information when required.