Portland Streetcar Operations Supervisor (Supervisor I - NE)
About The Position
The City of Portland is seeking a Portland Streetcar Operations Supervisor in the Portland Bureau of Transportation (PBOT). The Portland Streetcar Operations Supervisor is responsible for planning, scheduling the daily operations, and assigning the work of TriMet personnel engaged in the daily operation of Portland streetcar vehicles. This position is considered Essential. The duties of this position entail office duties and incident response on the streetcar system in city-owned vehicles. The position also works outdoors in all weather conditions and involves frequent interaction with potentially disruptive members of the public; it also requires alertness to potential hazards associated with working on the transit system.
Requirements
- Experience applying transit and/or rail operation policies and procedures.
- Knowledge of principles, methods, and techniques for investigating incidents, accidents, and/or service disruptions.
- Experience in direct and effective supervision of employees, both represented and non-represented.
- Ability to read and apply the principles of SMS and Agency Safety Plan; aimed at providing safe transit for the public and streetcar workers.
- Experience providing equitable customer service and de-escalating tense situations.
- Experience using Microsoft Office applications.
- Obtain and maintain a DOT medical card within 6 months of hire.
- A valid state driver’s license and acceptable driving record.
- Pass a driver background check.
- Pass a pre-employment drug screen.
Responsibilities
- Direct and supervise the work of the assigned TriMet controllers, TriMet operators, and other city personnel from right of way locations.
- Provide in-person customer service and professional response to difficult passenger situations.
- Operate Streetcar’s periodically, in service, in conjunction with labor contracts.
- Lead investigations and collect documents related to accidents and other service disruptions, in conjunction with ODOT SSO guidelines.
- Apply the Streetcar Agency Safety plan to daily activities; and responding to, day, evening or weekend operational problems or emergencies as required.
- Perform monthly required check rides and support other Rule Compliance Plan activities.
- Dispatch streetcars when the circumstances dictate.
Benefits
- Please check our benefits tab for an overview of benefits for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
