Streetcar Operations Manager (Supervisor II)

City of Portland • Or 97209, OR

11d • Onsite

About The Position

The Portland Bureau of Transportation's (PBOT) seeks a Streetcar Operations Manager who is responsible for overseeing daily operations and security of the Streetcar system. This is a "safety sensitive" position and will be included in a random drug and alcohol testing pool.

Requirements

• Experience acting as an equitable leader including building strong, supportive, and performance-oriented teams that are collaborative, cooperative, and professional.
• Experience performing supervisor level tasks for a transportation service, preferably rail operations, and managing personnel in an emergency service environment.
• Experience delegating and communicating effectively, both verbally and in writing including presenting to diverse stakeholders and the ability to be concise, appropriate, impactful, and professional in all modes of communication.
• Experience with stakeholder engagement, customer service, and a willingness to meet the needs of the customer.
• Ability to manage a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
• Experience interpreting and applying relevant FTA regulations.
• Ability to read, understand, and develop policies/programs in conjunction with multiple union contracts, City policy, FTA Guidelines, and Oregon SSOA Program Standards
• Ability to acquire and maintain PTSCTP certification within 3 years.
• Class C driver’s license
• Ability to obtain a DOT medical card
• Ability to obtain Streetcar Operator certificate

Nice To Haves

• Strong equitable leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is critical.
• A manager that incorporates public safety and staff safety as top priorities in every decision.
• A strong communicator to technical and non-technical individuals and who is proficient verbally and in writing.
• Able to work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.
• Able to produce process efficiencies and increase productivity and accountability in a maintenance operations environment.
• Experience managing large complex problems involving multiple agencies/departments is necessary.
• This candidate must be ready to continue developing a program in the fast paced and ever changing environment of transit operations. The ability to remain flexible, agile, and calm in a high stress environment that relies on quick and stable decision making.

Responsibilities

• Lead, support, and develop multiple programs along with peers, in conjunction with the Streetcar Agency Safety Plan
• Collaborate the development of policy, schedule, and rules with in coordination with partner TriMet
• Manage represented and non-represented staff, coach staff, complete performance reviews, delegate tasks, schedule staff s to ensure coverage, and provide leadership.
• Manage represented TriMet Operators in conjunction with supervisor team, coaching, documenting, ,, and communicating effectively with TriMet management.
• Monitor daily delivery, provide input, and implement improvements focused on increasing efficiency, and customer service.
• Develop metrics and key performance indicators, conduct program evaluations and trend analysis, and monitoring program delivery.
• Streamline field operations: increase productivity, ensure equitable and consistent processes exist ,and promote a positive workplace culture.
• Develop and reinforce a culture of safety, accountability, professionalism, and deliver excellence with transparent communication and accountability.
• Conduct budget evaluations and forecasting; evaluate the productivity of work units for cost effectiveness and level of service.
• Conduct best practice research, business process modernization initiatives, and developing and implementing policies and Standard Operating Procedures.

Benefits

• Please check our benefits tab for an overview of the benefits for this position.
• To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed