ACS- Street Outreach Supervisor

City of Albuquerque•Albuquerque, NM

8d•Hybrid

About The Position

The Street Outreach team works to engage and build rapport with unsheltered individuals and families experiencing homelessness. The Albuquerque Community Safety Street Outreach Supervisor provides direction, oversight and coordination of the Street Outreach program; manage, oversee, coordinate and supervise assigned staff and support to ensure programmatic compliance and goals. Directs and develops plan, schedule, and policies; coordinates assigned activities with other divisions, departments and outside agencies. Provides highly responsible and complex administrative support to the Albuquerque Community Safety (ACS) Department management team. This is a safety sensitive position subject to random drug/alcohol testing. Work under potentially abusive, hazardous or emergency conditions. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Requirements

Master's degree from an accredited university or college
Four (4) years’ experience in social services or health related field
Two (2) years supervisory experience in one or more elements of a comprehensive social service or health related field.
Possession of a valid New Mexico Driver's License or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Possession of a valid CPR and First Aid certificate within six (6) months from date of hire.
Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI).

Responsibilities

Direct, oversee, coordinate, and participate in variety of assigned tasks relative to Street Outreach program; provide coordinated response to identified encampments with the potential of encountering large number of occupants, environmental hazards such as human waste, syringes, and fire risk; and in located near or in areas including but not limited to tunnels, drainages, freeways, and isolated outdoor spaces.
Oversee and supervise Street Outreach team and participate in responding to and addressing community issues; respond in person or by phone to 911 requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.
Plan, coordinate, and develop Street Outreach and support work teams; provide professional development and monitor work activities to ensure compliance with established policies and procedures.
Develop, coordinate, and participate in assigning daily and weekly strategic encampment response to designated staff.
Supervise and oversee safety procedures to ensure public safety and security procedures are followed.
Coordinate and assist with Emergency Communications Centers of Police and Fire Rescue Departments; establish and oversee assignment of calls; monitor call response times and coordinate co-responses.
Provide insight and direction in developing Street Outreach goals, objectives, policies, procedures and work standards; focus to connecting a continuum of care to individuals experiencing homelessness in encampments.
Evaluate and advise regarding programmatic operational matters; organizational structure, team development, and services and supports improvements and efficiencies.
Review and analyze City of Albuquerque's encampment applications and other reports of encampments from a variety of sources; to includes 311, Albuquerque Police Department, City Departments, and citizens.
Assist coordinators in transitioning clients into services, programs, resources, shelters and make appropriate referrals, considering client preferences.
Ensure documentation conforms to established procedures and processes; proper authorization and conformance with agreements, contracts, and state and federal regulations are in compliance.
Represent the Street Outreach program and ACS to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with other divisions, departments and outside agencies and organizations.
Participate in the hiring of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; conduct performance evaluations for designated staff.
Develop, review, and coordinate data collection, statistical reports, and program reports; assist and prepare relevant reports.
Attend and participate in professional group meetings; stay abreast of new trends and innovations in assigned areas.
Respond to and resolve difficult and sensitive inquiries from responders and address concerns or complaints from consumers.
Perform other related duties and responsibilities as assigned.