Street Outreach Case Manager

PILLARS INC•Appleton, WI

5d•$44,000 - $45,000•Onsite

About The Position

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Street Outreach Case Manager is responsible for supporting, connecting with and providing case management to individuals who are experiencing unsheltered homelessness in the community. The Case Manager will identify client needs, establish individual case plans, and support client progress to achieve permanent housing.

Requirements

Bachelor's in Human Services related field OR High School Diploma (or equivalent) with 5 or more years relevant experience
Minimum 2 years relevant experience preferred
Relevant experience could include: A strong understanding of barriers specific to persons experiencing homelessness
Experience working with survivors of domestic violence
Experience working with people facing mental health struggles and/or challenges with addictions
Knowledge of community resources available to families who are low income and/or experiencing homelessness
Experience with the Wisconsin Homeless Management Information System, Clarity
Possess and maintain a valid Wisconsin driver’s license and clean driving record (as determined by Pillars’ insurance carrier)
Ability to travel locally, with access to a reliable vehicle personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace.
In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team.
This position requires knowledge of Microsoft Office suite and related technologies.
The Street Outreach Case Manager must act in accordance with Pillars policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations.

Nice To Haves

Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit.
Demonstrates exceptional relationship-building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
Strong verbal and written communication skills at multiple levels: with volunteers, coworkers, board members, other community agencies, and vendors.
Ability to maintain confidential information and safeguard the security of information of Pillars and our clients.
Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
Reacts and responds to complaints and solves problems.
Helps consumers and staff come to agreement and de-escalates charged situations.
Reacts quickly to assess the conflict and determine appropriate steps to resolve.
Remains calm and professional during high stress situations.
Cultural Awareness and Sensitivity to those you are serving.
Is mindful or conscious of similarities and differences between people from different groups.
Is respectful and accepting of the differences and strives to understand them.
Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work.
Demonstrates flexibility and the ability to adapt to changing situations/expectations.
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in group problem-solving situation; remains calm when dealing with emotional topics.

Responsibilities

Conducts outreach activities at various times throughout the day and evening.
Canvas streets, under bridges, encampments, meal sites, motels, shelters and other congregate sites to identify potential clients and perform face-to-face assessments of clients.
Builds trust and maintains a strong connection with clients living in places not meant for human habitation using a strength based, trauma informed approach.
Completes thorough assessments to mutually establish goals for client progress.
Serves as an advocate for participants across systems when need arises.
Refers clients to appropriate community resources and serves as a broker between resources.
Manages records, both paper and electronic, as well as grant documentation for those who are utilizing Pillars services.
Manages participants funded accommodation and services, including the preparation of correspondence and statistical data.
Represents the agency in the community or in interagency activities, including conducting community outreach to build relationships with community resources focused on mental health and AODA, and in other community events.
Other duties as assigned.