Street Outreach and Housing Specialist

Healing Transitions•Raleigh, NC

17h•Hybrid

About The Position

This role is on the Unsheltered Homelessness Response Pilot (UHRP) Team. The primary focus is to deliver housing-focused, intensive case management services to support pilot participants in obtaining and maintaining permanent housing, building long-term stability, and preparing for sustained success beyond program exit. Collaboration with housing providers, peer support services, and other agencies will be essential to provide holistic care.

Requirements

Proficiency in working with client care databases.
Minimum of two years of sustained sobriety if in active recovery.
Strong knowledge of community resources and navigation skills.
Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.
Familiarity with ethical guidelines in trauma-informed care and outreach practices.
Must follow culturally adapted methods for diverse populations.
Strong organizational skills with the ability to balance multiple responsibilities and manage caseloads effectively.
Empathetic, trustworthy, and non-judgmental when working with unsheltered individuals, utilizing trauma-informed approaches.
Excellent communication skills for building trust with clients, community partners, and staff members.
Ability to adapt to changing environments and circumstances with creativity and humility.
Skilled at recognizing and responding to crises, emergencies, and risks that affect client welfare and safety.
Willingness to collaborate across departments, agencies, and community partners to provide comprehensive care.
Respect for and understanding of diverse cultural backgrounds, with a commitment to providing inclusive services.
Actively promote peer support models, integrating peer support into outreach and case management activities.
Proficiency in Microsoft Office (Excel, Outlook, Word) and client management databases is required.
Ability to read, analyze, and interpret common documents.
Ability to respond to common inquiries or complaints from participants, or members of the community.
Ability to effectively present information to top management and public groups.

Nice To Haves

At least two years of experience working with individuals experiencing homelessness, SUD, SMI, or SPMI.
Experience in case management or a related field.
Experience with street outreach.
Associate’s degree in social work, human services, or a related field and/or certification as a CSAC or LCAS; Bachelor’s degree in social work or related field preferred.

Responsibilities

Maintain active engagement with assigned participants according to acuity-based service standards.
Conduct in-person visits, phone check-ins, and outreach to ensure participants remain connected to the program.
Respond to participant crises promptly, collaborating with peer staff and external providers as needed.
Provide housing-focused case management, including support with applications, denial appeals, reasonable accommodation requests, and landlord advocacy.
Develop, update, and monitor Housing Stability Plans, ensuring participant progress toward stated goals and permanent housing.
Assist participants in overcoming barriers to housing, including documentation, benefits navigation, and service coordination.
Work closely with CPSSs to coordinate services, outreach, and crisis response.
Participate consistently in case conferencing, team meetings, and internal coordination to align participant support.
Collaborate with external partners to facilitate housing placements and services.
Maintain accurate, complete, and timely records of participant interactions, services provided, and progress in the program database.
Ensure all updates and key documents (leases, housing plans, service records) are uploaded and current.
Provide sufficient documentation to support service delivery, monitoring, and reimbursement requirements.
Participate in pilot events, outreach activities, and other program-related initiatives.
Support the program in achieving its housing and engagement outcomes through consistent, accountable work aligned with the pilot’s goals.