Street Level Supervisor-Driver

The Salvation Army Southern California•Hobbs, NM

3h•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. This position oversees all aspects of the Street-Level Program, including staffing, food distribution, and information & referral, ensuring alignment with The Salvation Army’s mission, policies, and procedures. The role involves driving and managing a mobile shower unit, providing direct assistance to clients, and supervising Street-Level staff.

Requirements

High School diploma or GED required (experience in a social service capacity may substitute in a 2:1 ratio)
Must be able to pass a criminal background check
Must be able to pass The Salvation Army’s Fleet Safety e-learning module
New Mexico driver’s license with clean driving record
Experience in a social service setting
Experience in supervising staff
Experience with helping people in crisis situations
Able to oversee all aspects of the Street-Level program, including staffing, food distribution, and information & referral
Demonstrated ability to handle crisis/emergency services for the homeless, including crisis intervention, crowd management, and conflict resolution
Ability to assess at-risk participants and situations
Demonstrate a positive attitude and ability to work with people of diverse backgrounds and circumstances
Able to maintain a non-judgmental attitude, professional approach, and appropriate boundaries with clients
Ability to assist clients toward positive outcomes
Knowledge of local community agencies and referral processes
Strong time management skills; detail-oriented and well organized
Excellent verbal and written communication skills
Ability to work independently with limited supervision and effectively as part of a collaborative team
Computer literate with proficiency in Microsoft Office and ability to learn database systems (e.g., HMIS, WellSky)
Ability to maintain agency standards and a professional, courteous demeanor at all times

Responsibilities

Oversee all aspects of the Street-Level Program to ensure alignment with The Salvation Army’s mission, policies, and procedures
Ensure ongoing compliance with operational guidelines and provide feedback on program effectiveness
Monitor and report monthly program income and expenditures
Identify and respond to community needs related to homelessness through program planning and outreach
Participate in community events to represent and advocate for the unhoused population
Serve as “manager on-call” as assigned
Perform other duties as assigned related to the Street-Level Program
Drive, park, and set up the mobile shower unit at service locations
Maintain order, cleanliness, and organization of the mobile shower unit
Clean and return the unit to its storage location after use
Report any maintenance or repair needs for the shower unit, towing vehicle, or trailer
Assist clients in a welcoming, respectful, and professional manner
Ensure a safe and dignified environment for all clients receiving services
Provide direct assistance to clients as needed, using de-escalation, crisis intervention, and conflict resolution techniques
Maintain professional boundaries and a non-judgmental approach with all clients
Work closely with the social service team to connect clients to additional resources and referrals
Stock and maintain program supplies, including food boxes, hygiene kits, towels, and clean clothing
Monitor inventory levels and communicate supply needs to the Social Services Coordinator
Collect, wash, dry, and fold towels and donated clothing used in the program
Supervise and train Street-Level staff to ensure excellent service delivery and adherence to standards
Monitor staff performance, providing guidance and addressing deficiencies as needed
Recognize exceptional job performance and foster a positive team environment
Coordinate ongoing staff development and training opportunities
Manage and submit timely and accurate program statistics and reports
Maintain accurate records of participant counts, services rendered, inventory usage, and incidents using TSA WellSky or other reporting systems