Strategy & Planning Manager, CoCounsel

Thomson Reuters•Eagan, MN

21h•Hybrid

About The Position

Thomson Reuters is seeking an innovative and strategic leader to join their product and industry team as the Strategy and Planning manager for the Corporates customer segment. This role is pivotal in shaping the future of successful sales goals and driving initiatives that enhance customer satisfaction, retention, and growth. The ideal candidate will possess a strong strategic mindset and a passion for delivering world-class customer experiences. In this opportunity, as a Strategy & Planning Manager you will drive initiatives focused at enhancing sales, retention, and expansion. You will collaborate with cross-functional teams to implement strategies that deliver measurable results. You will develop and utilize performance metrics, including functional KPI’s, to evaluate the effectiveness of sales and customer initiatives, using data-driven insights to recommend and implement improvements. You will develop and execute annual plans, quarterly business reviews, and OKRs, while facilitating leadership meetings and channel communications. You will work closely with Sales, Product, Marketing, and other key stakeholders to align customer success strategies with broader company goals, and influence and inspire teams to prioritize customer success. You will serve as a customer advocate within Thomson Reuters, ensuring that customer feedback and insights are incorporated into product development and service enhancements. You will also lead change management efforts associated with new customer success initiatives, ensuring seamless adoption and integration.

Requirements

5 + years of experience in sales, customer success, strategy, finance, or planning roles, preferably within a corporate or B2B sector.
Proven track record of implementing successful initiatives.
Strong analytical skills with the ability to translate data into actionable insights.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Excellent project management and organizational skills
Experience working with enterprise-level customers in the B2B space.
Familiarity with customer success tools and technologies
Bachelor's degree or equivalent years of experience

Nice To Haves

MBA or related advanced degree preferred.
Knowledge of the legal, tax, accounting, or compliance industries is a plus.

Responsibilities

Drive initiatives focused at enhancing sales, retention, and expansion.
Collaborate with cross-functional teams to implement strategies that deliver measurable results.
Develop and utilize performance metrics, including functional KPI’s, to evaluate the effectiveness of sales and customer initiatives.
Use data-driven insights to recommend and implement improvements.
Develop and execute annual plans, quarterly business reviews, and OKRs, while facilitating leadership meetings and channel communications.
Work closely with Sales, Product, Marketing, and other key stakeholders to align customer success strategies with broader company goals.
Influence and inspire teams to prioritize customer success.
Serve as a customer advocate within Thomson Reuters, ensuring that customer feedback and insights are incorporated into product development and service enhancements.
Lead change management efforts associated with new customer success initiatives, ensuring seamless adoption and integration.

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way policies designed to help manage personal and professional responsibilities
Work from anywhere for up to 8 weeks per year
Career Development and Growth opportunities
Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan