Strategy & Planning Manager - Splunk (Remote)

Cisco•Seattle, WA

1d•Remote

About The Position

The Splunk Renewals Operations team is tasked with improving the renewal rate for the Splunk business, which is a top ELT initiative for Cisco. An executive-level Turnaround Team is meeting twice weekly to address roadblocks in our top deals and to transform our renewals strategy. We are seeking a Manager of Strategy & Planning who is eager to dive into the details and help solve the most challenging issues facing our top deals. This individual contributor will work both on tactical deal-by-deal problem solving and the long-term strategic optimization of the renewals business.

Requirements

Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent practical experience).
5+ years of experience in sales, renewals, customer success, or account management, preferably within the technology or SaaS industry.

Nice To Haves

Proven ability to manage a portfolio of accounts, conduct proactive outreach, and build strong, trust-based relationships with key stakeholders.
Demonstrated experience in identifying "at-risk" accounts, analyzing churn drivers, and executing strategic mitigation plans in collaboration with cross-functional account teams.
Exceptional verbal and written communication skills, with the ability to articulate value propositions, negotiate renewal terms, and influence internal and external stakeholders.
Proficiency in utilizing CRM tools (e.g., Salesforce) and data analytics to track renewal health, forecast outcomes, and prioritize outreach efforts.
Ability to work seamlessly with Sales, Customer Success, and Product teams to ensure a unified approach to account health and renewal success.
Excellent project/program management skills; capable of taking a concept, building a plan, aligning stakeholders, and managing daily tasks to deliver successful outcomes.
Outstanding communications & influencing skills; experience collaborating with partners at all levels in a matrixed organization, producing executive-level content, leading meetings with senior stakeholders.
Able to put forward insightful recommendations; comfortable being empowered to make decisions; willing to push senior leaders constructively to drive necessary outcomes.
Curious and flexible, you enjoy variety and are willing to tackle different roles /responsibilities as business needs evolve.
A standout colleague, you love a challenge, you've always got your teammate's back, and you're inspired working with others to achieve success.

Responsibilities

Work cross functionally with executives (e.g., Director, VP) to solve problems and remove roadblocks for at-risk renewal deals.
Help integrate Splunk renewals into Cisco, e.g., people, processes, tools.
Break down silos to drive cross-organizational collaboration, alignment, and buy-in; forge positive relationships; lead a matrixed team to win together.
Establish operational rigor to ensure execution and impact; measure and be accountable to quantifiable outcomes.
Take on other strategic work as role evolves - as a team with high executive engagement, our scope will shift regularly and flexibility is a must.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay