Strategy & Ops

Marlo • San Francisco, CA

2d • Onsite

About The Position

Marlo is the intelligence layer for the creator economy, helping talent managers, agencies, and creators manage brand deals, gifting, and events efficiently. Marlo connects directly to email to understand team workflows and draft accurate, fast, and human responses. As an early-stage, venture-backed company experiencing rapid growth, Marlo offers a dynamic environment for those who enjoy systems, ambiguity, and close customer interaction. This role is crucial in modernizing the operations of the creator economy.

Requirements

• 3-5 years of customer success, GTM ops, sales ops, business ops, or startup operations experience.
• Strong understanding of go-to-market strategies and customer experience.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Nice To Haves

• SQL, Excel, Python familiarity

Responsibilities

• Own customer onboarding end-to-end, leading customers from kickoff to value realization and ensuring fast, consistent activation across teams and use cases.
• Operate as the day-to-day customer partner, supporting live customers, unblocking issues, and proactively driving adoption and retention.
• Build and tighten systems by turning messy, real-world workflows into scalable onboarding, support, and go-to-market processes.
• Translate customer reality into engineering leverage by partnering closely with the CEO and CTO to turn feedback, edge cases, and usage patterns into improvements that ship.
• Track customer health and performance by monitoring usage, engagement, and expansion signals to inform retention, renewals, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed