Strategy & Operations (Senior Associate or Manager)

Verse Medical • New York, NY

5d • $150,000 - $210,000

About The Position

Verse Medical is seeking a Strategy & Operations hire to lead a major customer implementation end to end while simultaneously building the playbook for future implementations. The company is a well-funded Series C company focused on building modern software infrastructure for the healthcare industry to improve patient care coordination. Their mission is to heal a fragmented system by connecting providers, payors, and patients. They are growing fast and looking for driven individuals to join their team.

Requirements

• 5+ years running multi-function programs to a fixed launch date, ideally from a consulting or implementation function within healthcare.
• A track record project managing large, cross-functional teams, both internally and with external customers, and the ability to “manage up.”
• Experience building a process from scratch and then improving, scaling, or handing it off. Ideally, you’re excited by both running a process and creating new, scalable processes for others to us.
• A demonstrated ability to ramp up quickly on complex financial and regulatory domains within healthcare, and to build deep fluency in Verse's product, operations, and customer value proposition.
• Elite organizational skills and attention to detail paired with strong quantitative analytical skills to consistently deliver zero-defect work, and experience building or maintaining data dashboards is a plus.
• Strong written and verbal communication, and a track record of leading others by setting high standards, understanding their motivations, and communicating empathetically.
• Willingness to work extended hours when required.

Responsibilities

• Own the company’s biggest program implementation to-date, hands-on, building and maintaining the master implementation plan (key milestones, dependencies, and accountable owners) through go-live in 2027.
• Drive cross-functional teams to hit their implementation milestones, acting as the primary point of accountability across functions like GTM, Operations, Revenue Cycle, Product and Engineering.
• Identify and clear blockers to hitting implementation timelines, especially the ones that fall in the gaps between teams and escalate to leadership when needed.
• Set and run the program's operating rhythm, including stand-ups, cross-team syncs, and weekly reports to senior leaders.
• Act as Verse's primary operational point of contact for the customer's implementation team, preparing materials, leading discussions, and tracking action items from regular syncs.
• Turn what you learn running this implementation into a repeatable playbook so future implementation leaders have the tools and processes in place, even to run multiple implementations simultaneously.
• Travel to customer meetings as needed to represent Verse in person at key moments in the relationship.

Benefits

• $150,000–$210,000 base salary + Equity
• We cover 100% of your health insurance premium
• Access to high-quality dental and vision insurance plans for you and your dependents.
• We offer a 401(k) plan to help you save for your future.
• Opportunities for rapid career advancement in a company that's at a major inflection point.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed