Strategy & Operations Manager, Services

BetterUp•Austin, TX

1d•$108,000 - $150,000•Hybrid

About The Position

This role is for a Strategy & Operations Manager, Services who will join a team of Strategy & Business Operations Associates. This team partners closely with the Chief of Staff to uncover data-driven insights and implement cross-functional initiatives to enable coaching at scale. The specific focus of this role is building a new go-to-market segment and approach centered on creating CxO engagement through peer connections and a consultative, solution-based sales experience. Success in this role requires comfort working with BetterUp’s executive team and board of directors to develop, drive, and report on pressing organizational initiatives that impact key business outcomes. The candidate must be adept at problem-solving with poise and attention to detail, ensuring business functions operate efficiently. Qualified candidates possess data analytics capabilities, are operationally-savvy, well-organized, passionate about problem-solving, and have the executive presence to manage complex interpersonal situations. The company emphasizes a hybrid work model with a focus on in-person collaboration, requiring employees to be available to work from office hubs at least two days per week or eight days per month in specified US and European locations.

Requirements

3+ years of strategy consulting, investment banking, private equity, or equivalent experience.
BA/BS degree.
Strong interest in organizational behavior, positive psychology, coaching, or behavioral sciences.
Intellectual and analytical curiosity - initiative to dig into the “why” of various results.
Strong experience with and comfort analyzing quantitative and qualitative data to derive specific, focused insights.
Project management & execution skills, including attention to detail, commitment to consistently meeting timelines, operating from a sense of urgency, and an ability to prioritize across multiple projects and initiatives.
Scrappiness: Someone who gets excited about rolling up their sleeves and doing whatever it takes to deliver, in a way that you impress yourself. You do not hesitate to get involved, from the high-level, strategic work to the tactical (sometimes thankless) work. You have a bias towards action and the ability to translate objectives into concrete work plans.
No ego teammate: We thrive in an environment of healthy and respectful collaboration that is fundamentally driven by the desire to succeed as a team.
Teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.
Professionals who thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.

Responsibilities

Drives account and key stakeholder research for the enterprise organizations in the segment.
Crafts all executive communications and deliverables (outside of formal proposal).
Orchestrates internal cross-functional coordination, collaboration, and processes.
Manages engagement with the CxOs team at the prospect organization to ensure alignment.
Leads RFP responses as needed including strategy and coordination of response materials.
Launch, implement and report on key projects to drive efficiency and scale.
Independently develop thorough and complete analysis for each project.
Provide insights from project results which allow business partners to take effective action to improve our coaching platform.
Project manage multiple key business initiatives, at different stages, all at the same time.
Elevate cross-functional data-driven decision making.
Create tools and reports to elevate executive decision making.
Influence and build consensus around data insights and actionable next steps.
Collaborate with other functional leaders.