Strategy & Operations Manager, Account Management

BetterUp•Austin, TX

8d•$108,000 - $150,000•Hybrid

About The Position

This role is for a Strategy & Operations Manager, Account Management at BetterUp, a company focused on human transformation. The company emphasizes a unique employer/employee relationship, offering benefits beyond a paycheck such as a personal coach, development plan, and a supportive team. The role involves joining a team of Strategy & Business Operations Associates to drive data-driven insights and implement cross-functional initiatives for scaling coaching. Specifically, this position will focus on building a new go-to-market segment and approach centered on CxO engagement through peer connections and a consultative sales experience. Success requires comfort working with the executive team and board to develop, drive, and report on key organizational initiatives. The ideal candidate is adept at problem-solving with poise and attention to detail, ensuring operational efficiency. Qualifications include data analytics capabilities, operational savviness, strong organization, problem-solving passion, and executive presence for managing complex interpersonal situations. The company is hybrid, requiring employees to be available to work from office hubs at least two days per week or eight days per month.

Requirements

3+ years of strategy consulting, investment banking, private equity, or equivalent experience.
BA/BS degree.
Strong interest in organizational behavior, positive psychology, coaching, or behavioral sciences.
Intellectual and analytical curiosity - initiative to dig into the “why” of various results.
Strong experience with and comfort analyzing quantitative and qualitative data to derive specific, focused insights.
Project management & execution skills, including attention to detail, commitment to consistently meeting timelines, operating from a sense of urgency, and an ability to prioritize across multiple projects and initiatives.
Scrappiness: Someone who gets excited about rolling up their sleeves and doing whatever it takes to deliver, in a way that you impress yourself. You do not hesitate to get involved, from the high-level, strategic work to the tactical (sometimes thankless) work. You have a bias towards action and the ability to translate objectives into concrete work plans.
No ego teammate: We thrive in an environment of healthy and respectful collaboration that is fundamentally driven by the desire to succeed as a team.
Adaptation and continuous learning are part of our daily work.
Excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.
Thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.

Responsibilities

Drives account and key stakeholder research for the enterprise organizations in the segment.
Crafts all executive communications and deliverables (outside of formal proposal).
Orchestrates internal cross-functional coordination, collaboration, and processes.
Manages engagement with the CxOs team at the prospect organization to ensure alignment.
Leads RFP responses as needed including strategy and coordination of response materials.
Accountable for pipeline generation within the new segment (this does NOT mean cold outreach, but the organizational metric that should move with a job well done is the pipeline generated in the new GTM segment).
Launch, implement and report on key projects to drive efficiency and scale.
Independently develop thorough and complete analysis for each project.
Provide insights from project results which allow business partners to take effective action to improve our coaching platform.
Project manage multiple key business initiatives, at different stages, all at the same time.
Elevate cross-functional data-driven decision making.
Create tools and reports to elevate executive decision making.
Influence and build consensus around data insights and actionable next steps.
Collaborate with other functional leaders.