Strategy & Operations Lead

Assured•New York, NY

1d•$105,000 - $150,000•Onsite

About The Position

Assured is transforming the infrastructure of U.S. healthcare using intelligent automation. We’re building an AI-native system of action for provider operations to automate the most painful parts of healthcare, starting with credentialing, licensing, and payer enrollment. These are slow, error-prone processes that cost the healthcare system billions and delay patient care. We’re backed by top Silicon Valley investors and trusted by the most innovative provider groups and health systems. This is a rare opportunity to join an elite team reimagining one of the most broken parts of healthcare - using cutting-edge AI in the real world, at scale. We're looking for a Strategy & Operations Lead to sit at the intersection of data, process, and AI, helping us build the systems that make Assured scale. This is not a coordinator role or a chief-of-staff role. It's a hands-on, builder role for someone who is as comfortable writing a SQL query as they are running a cross-functional project. You'll spend the majority of your time (60–70%) on analytical and AI/automation work: building reporting infrastructure, designing and deploying workflow automations, and turning messy operational data into insight. The rest of your time will go toward ops and strategy: supporting escalations, writing SOPs, coordinating across teams, and working directly with leadership on priority initiatives. This role reports to the Senior Director of Operations and works closely with our Operations, Product, and Client Success teams.

Requirements

2–5+ years of experience in a startup or consulting environment, with direct ownership of analytical, operational, or automation workstreams
Hands-on experience building dashboards or reporting infrastructure, not just consuming them
Genuine familiarity with AI and automation tools in an operational context (e.g., workflow automation platforms, LLM integrations, no-code/low-code builders). Surface-level usage isn't enough, we want to hear what you built and owned
Strong SQL skills and comfort working with messy, real-world data
Track record of working in ambiguous, fast-moving environments and building structure where none existed
Clear, structured communicator in writing, analysis, and meetings

Nice To Haves

Healthcare tech, payer enrollment, credentialing, and/or RCM experience is a meaningful plus but not required

Responsibilities

Own the design, build, and maintenance of dashboards and performance reporting infrastructure (Hex, Omni, Metabase, Looker, or equivalent)
Define and track KPIs across credentialing, enrollment, and client operations
Turn ambiguous business questions into clear analytical frameworks
Write SQL and work with our data warehouse to answer operational questions and surface trends
Identify high-leverage opportunities to automate manual workflows using AI and no-code/low-code tools
Build, test, and deploy scrappy automations owning the full lifecycle from scoping through UAT and rollout to our distributed fulfillment team
Partner with the Engineering, Product, and Design teams to evaluate and integrate new AI tooling
Document automation logic and maintain SOPs for deployed workflows
Provide escalation support on complex operational issues, working with the Customer Success and Deployment teams to resolve and prevent recurrence
Lead or contribute to cross-functional projects with direct business impact
Support senior leadership with ad hoc strategic analysis and decision-making frameworks
Write and maintain SOPs, playbooks, and process documentation