Strategy & Operations Lead – Clinical Outcomes

Humana • New York, NY

1d • Remote

About The Position

Become a part of our caring community We are looking for a dynamic Strategy & Operations Lead to develop clinical solutions for our members and providers, with accountability from strategy to execution. The Strategy & Operations Lead will work across clinical initiatives focused on improving outcomes for members with chronic conditions such as Congestive Heart Failure (CHF), hypertension, and diabetes. The Strategy & Operations Lead will work on diverse and complex problems by bringing their own contributions together with other key stakeholders from across the enterprise and leading end-to-end strategy development and operationalization for top priorities.

Requirements

• Bachelor’s degree
• 7 or more years of experience in population health strategy, health outcomes strategies and/or product strategy OR 3 years of management consulting with additional 2-3 years of professional work experience
• Experience in strategy consulting, business strategy, clinical, product, and/or operations areas
• Direct people leadership and/or experience leading others by influence
• Ability to interpret and leverage data and analytics to improve strategy and make recommendations
• Strong communication skills both verbal and written, with ability to flex to different audiences, including senior leadership
• Proven skills influencing others and a track record of success leading through ambiguity
• Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders; ability to execute within deadlines
• Ability to work independently to manage projects to achieve objectives
• Competency with Microsoft Office suite (PowerPoint, Excel)

Nice To Haves

• Master’s level degree
• Clinical background (MD, RN, RPh, etc.) preferred
• Advanced degree in relevant field or MBA
• Exposure or experience with clinical care delivery and interventions

Responsibilities

• Engage with high-performing and low-performing provider groups to understand clinical workflows and operational drivers that contribute to better chronic condition management. Translate insights into best practices and operational playbooks.
• Drive and synthesize insights across Clinical Analytics, member research, and provider research to inform the strategic roadmap and execution priorities.
• Co-develop and drive the execution of direct-to-member interventions to improve chronic condition management.
• Lead the design and refinement of provider-facing data views (dashboards, insights, performance summaries) to ensure they are actionable, timely, and aligned to provider workflows.
• Co-develop and support the execution of interventions to address key barriers for providers (PCPs and specialists).
• Work with enterprise partners (e.g., care management, clinical programs, analytics) to ensure alignment and remove operational barriers to member and provider adoption.
• Synthesize complex clinical, operational, and analytic information into clear recommendations for executive leadership.
• Engage in ambiguous problem solving and strategy setting.
• Use data and insights from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for members and providers.
• Lead cross-functional teams to define discrete opportunities that are both impactful and achievable.
• Work directly with cross-functional partners across the enterprise to create the operationalization models, test and learn strategies, performance management strategies, and roadmaps to execute on prioritized opportunities.
• Lead or support implementation of initiatives in partnership with internal or external teams.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior