Strategy & Operations - Corporate Telecom Compliance Manager

Twilio

3h•$128,560 - $188,900•Remote

About The Position

This position is needed to lead the strategic execution and governance of telecommunications compliance for a portion of Twilio’s business. As a compliance subject matter expert, you will safeguard Twilio’s reputation by navigating the complex intersection of global regulation and product innovation. You will act as a regional owner, managing operational rhythms and partnering cross-functionally to mitigate risks while identifying growth opportunities. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak.

Requirements

4+ years of experience in strategy and operations, program management, telecom policy, regulatory compliance, or equivalent
Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders
Strong analytical skills with the ability to use data to drive strategy and report to executive leadership
Exceptional written and verbal communication skills, with experience presenting to senior leaders
Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business

Nice To Haves

Demonstrated experience in the telecommunications industry, including knowledge of global regulations such as STIR/SHAKEN, KYC, or regional equivalents
Proficiency with SQL, Looker and Airtable
Experience working within a global, high-growth technology environment
Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps

Responsibilities

Establish and execute country-level programs that align with Twilio’s short-term and long-term telecom compliance strategy.
Manage weekly compliance operating rhythm for your assigned countries, triaging developments and escalating critical issues to senior management.
Identify potential compliance risks and work cross-functionally to implement mitigation strategies
Own the corporate governance of regional initiatives by maintaining internal policies and procedures that ensure adherence to international telecommunications standards
Partner with Product and Engineering teams to drive innovation in compliance initiatives while identifying potential monetization opportunities.
Collaborate with internal functions to develop training materials and educate employees on evolving regulatory requirements.
Update senior leadership regularly on strategy execution and performance