Strategy & Operations Associate - SBS

Indeed • Dublin, LEN

5d • €50,000 - €76,000

About The Position

Indeed is seeking a Strategy & Operations Associate to join our Operational Excellence team, supporting small businesses. This role is pivotal in enhancing and optimizing workflows, building and managing performance reporting, supporting our Sales and Client Success teams through process optimization, managing projects across diverse business partners and presenting data driven recommendations to senior management. The Strategist will work closely with Sales, Client Success and Operational Excellence leadership to help define, prioritize, and execute on strategic initiatives that enhance operational efficiency, improve customer satisfaction, and foster business growth. You will analyze data to identify opportunities for improvement, own cross-functional projects, and build scalable processes that support our teams in working more effectively and delivering an improved customer experience.

Requirements

• Requires a Bachelor’s Degree and a minimum of 2 years of related experience; or an advanced degree without experience
• Exceptional problem-solving and critical thinking skills to handle diverse business challenges
• Proficient in data visualization tools (e.g., Tableau, Google Data Studio) to create actionable reports
• Results-oriented with solid attention to detail and a solid commercial/business insight
• Proven project management skills with experience in process evaluation and driving operational improvements
• Advanced Excel/Google Sheets skills; SQL experience or willingness to develop SQL proficiency

Responsibilities

• Identify and implement process improvement opportunities to drive operational excellence and scalability in a dynamic environment
• Employ data to derive strategic insights and recommendations to present to senior management
• Partner with cross functional teams to drive program and process improvements that maximize scale, customer experience and align with business goals
• Proactively share insights with colleagues to drive collaboration and innovation against business goals
• Provide timely updates on program performance and key metrics, fostering motivation and clear communication across different markets
• Troubleshoot and resolve operational and data challenges, ensuring clear communication to business partners, effective resolution with partner teams and sustainable root cause analysis

Benefits

• quarterly bonuses
• Restricted Stock Units (RSUs)
• Paid Time Off policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level