Strategy & Business Operations Manager

Superorder•New York City, NY

2d•Onsite

About The Position

Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way restaurants operate in the digital era by automating every aspect of running an online restaurant business. Our software empowers restaurants to grow their business by enabling them to create multiple virtual storefronts, centralizing order management, building quick AI websites, allowing them to understand their financials, and more. We work with more than a thousand restaurants in 150+ cities and to date have processed more than 1.5M orders. Our mission is to simplify tech adoption so restaurant owners can focus on what they love — cooking great food. Superorder is backed by some of the world’s best investors: Foundation, Y Combinator, Floodgate, Slow Ventures, and SV Angel. We are also backed by amazing angels like Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), and many more. We raised our series A and are growing quickly — come join us! We are a dynamic and innovative restaurant technology startup, passionate about revolutionizing the food industry. As we continue to expand our team, we are seeking individuals who are adept at analytical thinking, growth opportunities, and who possess a strong sense of ownership in the way we develop our software brand. We want individuals who can bring fresh perspectives, share in our enthusiasm for the latest technology trends, and work collaboratively to drive forward our vision. Join us on this exciting journey of transforming food delivery!

Requirements

2-3+ years of experience in business operations, project management, or consulting.
This role requires first-hand execution as well as project and stakeholder management skills.
2+ years of experience with quantitative data analysis and data visualization (e.g., Excel, Tableau, Power BI).
Acute awareness of the fast-paced and hands-on work environment present in early stage startups that are constantly evolving and changing.
Preparedness to adapt to new situations and take on a multitude of tasks while maintaining deadlines, a positive attitude, and strong work ethic.
Demonstrated ability to work collaboratively with various departments and across different levels of an organization.

Responsibilities

Identify and scope internal projects
Navigate ambiguity
Collaborate with functional and technical stakeholders across the business
Manage timelines and delivery
Analyze and visualize data using SQL and other tools to identify trends and build dashboards for operations
Document current state processes and design onboarding workflows for new products
Specify and build internal tooling and task management processes
Be a utility player to provide firepower to solve any problem across the business: ask questions, be resourceful, learn quickly, and bring a can-do attitude.