Strategy Attorney - Lien Resolution Strategy Coach
About The Position
The Lien Resolution Strategy Coach will oversee negotiation strategies, ensure efficient file progress, and support team members in achieving successful outcomes for our clients. This role includes active involvement in the resolution of complex subrogation cases, providing coaching, training, and development, and establishing best practices across the team. The Lien Resolution Coach will also collaborate with leadership across departments to promote unity and address interdepartmental challenges. Demonstrating alignment with our core values of Professionalism, Respect, Integrity, Dedication, and Empathy (PRIDE), the Lien Resolution Strategy Coach sets the standard for excellence in service delivery.
Requirements
- Proficient with Microsoft Office Suite including Word and Excel
- Professional attitude and demeanor with strong interpersonal and relationship-building skills to communicate effectively with clients and internal team members
- Strong leadership, organizational, and time management skills to lead and direct internal team and manage client expectations
- Collaborate effectively with cross-functional teams
- High attention to detail and follow-up with a focus on efficiency and accuracy
- Strategic thinker with an aptitude for identifying opportunities and advocating for change by creatively analyzing data to make informed decisions
- Managing multiple tasks and prioritizing effectively in a fast-paced environment.
- Bachelor’s Degree in a related field such as Legal Studies, Business Administration, Healthcare Administration, or a similar discipline.
- At least 7 years of demonstrated knowledge and experience in lien resolution.
Nice To Haves
- Juris Doctor (JD) Degree or Paralegal Certification is highly preferred due to the legal nature of the work.
- Courses or certifications in Negotiation and Conflict Resolution can be advantageous.
Responsibilities
- Develop and guide negotiation strategies to secure favorable reductions, resolve escalated issues, and intervene in challenging cases to ensure client satisfaction.
- Provide coaching and training to team members, maintain a negotiations manual, standardize policies, and foster continuous improvement through shared insights and strategies.
- Monitor workflows, review files, ensure adherence to procedures, and implement improvements to boost team productivity and maintain quality standards.
- Engage with clients, sales team, and other departments to provide consultations, demonstrate expertise, and ensure professional communication.
- Utilize tools and dashboards, ensure accurate documentation, and audit claim summaries while adhering to policies and procedures.
- Stay updated on industry trends and legal changes to share insights with the team to enhance effectiveness and maintain competitive expertise.
- Independently manage assigned caseloads, utilizing tools such as RYG and PowerBI to track progress, respond to escalations, and craft compelling, research-driven arguments tailored to each case for resolution.
- Foster a collaborative and supportive team environment by promoting professional growth, maintaining policies and procedures, participating in leadership meetings, and coordinating with departments to develop documentation and training materials.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
