Strategy Analyst

Consumers Energy•Jackson, MI

1d•Hybrid

About The Position

The Strategy Analyst supports long- and short-term decision-making by analyzing and visualizing critical metrics. The role translates enterprise priorities, community data, and local insight into actionable grassroots engagement strategies. It develops community profiles, identifies high-burden communities and access gaps, recommends hyperlocal approaches, and produces dashboards, reporting, and decision-ready analyses intended to improve trust and customer and business outcomes. The analyst partners with operations, customer programs, regional teams, education programs, contractors, and trusted community stakeholders to improve prioritization, execution, and continuous improvement. The role enhances processes through dashboards and reporting and advances operational improvement projects from ideation through planning, execution, follow-up, reporting, and analysis. It also partners with operations teams, financial analysts, product experts, engineers, and data scientists to develop recommendations, test ideas and initiatives, and understand results. This is a hybrid position with required onsite work Monday, Tuesday, and Thursday. The role may be assigned to any Consumers Energy Service Center located throughout Michigan’s Lower Peninsula. The selected candidate must live within commuting distance or be willing to relocate; relocation assistance is available for those who qualify. The position is not eligible for current or future immigration sponsorship, including H-1B or TN sponsorship, and is not eligible for CPT, OPT, or STEM OPT participation.

Requirements

Bachelor’s degree in Operations Management, Strategic Management, Strategic Communications, Marketing, Business, or a related field and 2 years of experience in analytic work or metrics; alternatively, an associate degree in one of these fields or a related field and 4 years of relevant experience; or a high school diploma and 6 years of relevant experience.
Strong strategic, analytical, and systems-thinking skills, including the ability to connect quantitative and qualitative data to practical local action.
Ability to synthesize complex information and communicate concise, decision-ready recommendations.
Advanced proficiency with Microsoft Excel and PowerPoint; proficiency with Word, Outlook, and collaboration tools.
Excellent written, verbal, facilitation, and presentation skills for technical, executive, and community-facing audiences.
Strong project-management, time-management, prioritization, and organizational skills across multiple workstreams and partners.
Ability to build alignment without direct authority and work effectively with internal teams, contractors, and community stakeholders.
Commitment to respectful, inclusive, and locally relevant engagement.

Nice To Haves

Experience with mapping, dashboards, or visualization tools.
Knowledge of community engagement, customer programs, affordability, stakeholder strategy, public affairs, energy and environmental justice concepts, or utility operations.
Experience with community-level data, customer affordability or access programs, stakeholder mapping, or engagement measurement.

Responsibilities

Partner with management to develop and implement strategies that advance organizational goals and grassroots stakeholder engagement priorities.
Develop and maintain community profiles combining demographic, socioeconomic, customer, program, project, and stakeholder information to identify local needs, risks, and opportunities.
Analyze affordability, access, sentiment, participation, and engagement data to identify priority communities and recommend targeted strategies.
Translate enterprise priorities into hyperlocal engagement plans, audience strategies, proof points, tactics, and measurable outcomes.
Create and maintain dashboards, scorecards, maps, presentations, and written analyses to support senior management decisions, resource allocation, and performance reporting.
Conduct research using proprietary and approved external datasets to identify insights that can drive operational change and improve customer access and community outcomes.
Lead high-priority analyses and cross-functional projects across business units, customer programs, communications, regional engagement resources, and functional teams, building consensus with senior leadership and partners.
Support affordability and access strategies for high-burden and environmental justice communities and major customer transitions.
Support trusted-messenger, grassroots advocate, and education-system strategies by identifying partners, audience needs, and locally relevant engagement approaches.
Collect and synthesize feedback from regional teams, contractors, and community engagements; identify recurring barriers, emerging issues, and opportunities for escalation or course correction.
Develop repeatable tools, playbooks, templates, and measurement standards to strengthen consistent grassroots activation across regions.
Support initiative execution with project-management tracking, workplans, commitment monitoring, and timely updates to cross-functional teams and partners.
Own or support weekly, monthly, quarterly, and annual operations reporting and applicable performance targets.
Lead or support special projects, tests, and analyses from ideation through planning, execution, follow-up, and lessons learned.
Contribute to product development with internal and external partners to optimize performance and efficiency.
Develop recommendations and prepare written correspondence, reports, and presentations for senior management.
Perform other duties as assigned or necessary.