Strategist Participant Engagement

Empower • KS Remote, KS

4d • $72,200 - $101,975 • Hybrid

About The Position

This role combines strategic participant engagement with end-to-end communication project leadership. Supporting Empower’s Large, Mega, and Not-for-Profit (LMN) clients, the Strategist Participant Engagement is responsible for designing, managing, and measuring participant-focused initiatives across multiple channels—from virtual education to customized communications. This is a client-facing role that supports both ad-hoc and long-term strategic initiatives, improving participant outcomes while ensuring execution aligns with plan goals, regulatory compliance, and budget.

Requirements

• Bachelor’s degree in marketing, business, journalism, communications, finance, education, or related field.
• Minimum of 5–7 years of experience in the retirement services industry, with strong knowledge of defined contribution, defined benefit, and non-qualified plans.
• At least 5 years of experience in participant engagement, education, or communications, including multi-channel strategy development and campaign delivery.
• Client management experience in corporate benefits, education, or marketing, with the ability to build relationships and drive consensus at all levels.
• Strong written and verbal communication skills, with the ability to explain complex financial concepts in a clear and engaging manner.
• Advanced project management skills with the ability to manage multiple deliverables under tight timelines.
• High competency in Microsoft Office Suite and familiarity with tools like Workfront, Salesforce, and digital engagement platforms.
• Familiarity with Generative AI tools, specifically to synthesize information to create engaging communications.
• Understanding of budget management and reporting, with the ability to align campaign recommendations to client goals.
• Adaptable to a fast-paced environment with seasonal volume fluctuations.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Responsibilities

• Lead and manage participant communications and engagement strategies for LMN clients, including ad-hoc initiatives such as Merger & Acquisition transitions, plan design rollouts, and annual enrollment campaigns.
• Develop and implement virtual-first, data-driven engagement approaches to influence participant behavior and drive measurable outcomes.
• Serve as a trusted client consultant—presenting strategies, gaining consensus, and providing regular updates across multiple delivery formats (in person, virtual, and phone).
• Partner closely with internal teams (e.g., Relationship Management, Communications, Education, Marketing, Product) and external stakeholders (clients, advisors, intermediaries) to define campaign scope, logistics, and success metrics.
• Oversee all aspects of project workflow: planning, creative briefing, approvals, budget tracking, and metrics reporting.
• Create and tailor engagement materials using both templates and custom assets, ensuring they align with client brand, plan design, and participant needs.
• Make client recommendations that align with appropriate service model while improving ROI while supporting participant wellness.
• Mentor less tenured team members and contribute to department strategy and innovation.
• Manage a book of clients or projects and travel up to 20% of the time as needed.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level