Strategic Technology Innovator

Fidelity Canada•Vancouver, BC

13d•CA$121,000 - CA$139,000•Remote

About The Position

The Strategic Technical Innovator (Internal Business Title: Strategic Technology Manager FCC), reporting to the Director, Business and Application Support, FCC, is accountable for all technical aspects related to the assigned Projects, and providing technical operations support for the Technical Architecture, Development, Business Analysis, technical Support, and Project groups at FCC, as well as managing the execution of strategic initiatives based on priorities set forth in business plans as assigned. The role works closely with other team members within FCC to attain the departmental SLA's and Divisional/Organizational goals.

Requirements

Strong knowledge of the FCC business model including Correspondent Brokers and Portfolio Managers.
Strong communication, verbal, and written skills
Strong interpersonal skills, in particular influencing in a multi department setting
Strong understanding of on premise and cloud technology and principles/technologies of information security
Strong technical skills including the Broadridge Dataphile system
Highly organized with special attention to detail.
Leading technical projects
Strong knowledge of SFTP batch jobs support
SQL query writing and support
working knowledge Automation exposure
Clients guidance and consulting
Automation projects exposure
Process improvements
A minimum of 7 years in an IT Operations lead role
Level 3 support
Experience in change management and problem management methodologies
5 to 7 years financial industry experience.
University degree or College diploma (preferably in Engineering or Computer Science), or equivalent work experience.

Nice To Haves

10 years’ experience in Canadian brokerage industry preferable with Broadridge Dataphile experience
CSC or IFIC
Bilingual (French/English) verbal and written skills

Responsibilities

Participate in strategic planning of IT projects that have a companywide and/or department wide impact.
Continually applies knowledge and expertise on initiatives having a companywide impact and offers input and guidance to the various groups involved to ensure successful outcomes.
Identify, prioritize, and address issues/tasks that are critical to the success of the business.
Continually strives to accomplish tasks in a more cost effective and efficient manner.
Works with business partners to gain support for ideas and follows through on implementation.
Maintain a focus on quality that is driven by the requirements of the project/task to ensure a positive client experience.
Creates a professional environment where business partners can work collaboratively.
Support for Audit. Provide technical information and support for Audit inquiries working with the other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department. Ensure timely completion and detailed answers provided upon request.
Support for team members. Provides higher level support and education for direct support team members that require additional input or expertise. Acts as subject matter expert on Application support. Positive team experience through feedback received; all expectations achieved.
Proactively reviews internal process gaps and inefficiencies, and client specific issues/problems and looks for innovative solutions.
Be creative and build a reputation as a problem-solving partner to our clients and internal groups.
Increased employee engagement and successfully implement continuous improvement initiatives throughout the year, on time.
Other duties as assigned.

Benefits

Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Base Salary and discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $121,000 to $139,000, based on experience and qualifications
RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.