Strategic Supplier Relationship Manager

Corpay

3d • $100,000 - $120,000 • Remote

About The Position

Corpay is currently looking to hire a Strategic Supplier Relationship Manager within our Payables division. This position falls under our Corpay Payables line of business and is a remote role. The Strategic Supplier Relationship Manager is accountable for protecting and growing monetized supplier spend across Corpay Payables. This role owns strategic supplier engagement for high-value retention, targeted conversion opportunities, and enterprise-level supplier negotiations that preserve access to preferred digital payment options across virtual card, debit, Corpay Direct/ACH+, enhanced ACH, and other approved payment modalities.
This role serves as a commercial problem solver between suppliers, clients, Relationship Managers, Vendor Retention, Vendor Enrollment, Operations, Product, Risk, and Payment Operations. The Supplier Relationship Manager will use supplier spend data, payment behavior, customer concentration, supplier context, and executive-level influence to retain monetized acceptance, reduce payment friction, and resolve systemic supplier-network barriers.
Success requires strong negotiation skills, executive presence, financial acumen, disciplined follow-up, and the ability to convert supplier objections and operational blockers into practical, repeatable solutions. The role must be comfortable engaging suppliers, merchant processors, client stakeholders, and internal leadership when payment acceptance, settlement reliability, or revenue protection requires enterprise-level alignment.

Requirements

• Bachelor's degree preferred, or equivalent experience in business, payments, operations, finance, sales, supplier enablement, merchant services, or a related field.
• Experience in B2B payments, supplier enablement, supplier relationship management, merchant services, fintech, accounts payable, accounts receivable, treasury, or complex B2B sales.
• Demonstrated ability to negotiate with external partners while balancing supplier experience, client expectations, revenue protection, and operational feasibility.
• Experience managing complex, enterprise-level supplier or partner discussions with multiple stakeholders, competing objectives, and material financial exposure.
• Strong financial and commercial acumen, including comfort with settled spend, LTM spend, interchange, rebate economics, supplier pricing, net revenue, and payment modality tradeoffs.
• Comfort working with CRM/case-management systems, Excel-based trackers, Power BI or similar reporting, and structured call documentation.
• Ability to interpret supplier spend, transaction history, modality mix, customer concentration, and post-save performance to prioritize activity.
• B2B payments, fintech, merchant processing, or supplier-network experience strongly preferred.

Responsibilities

• Supplier relationship management role focused on monetized spend retention, supplier conversion, enterprise supplier negotiation, payment acceptance, and supplier-network issue resolution.
• Owns assigned high-value downgrade cases, strategic supplier relationships, and targeted offensive growth opportunities across card, debit, Corpay Direct/ACH+, enhanced ACH, and other approved monetized payment solutions.
• Expected to engage high-value and enterprise suppliers where payment policies, processor configuration, portal rules, remittance requirements, parent/child structures, or operational constraints create material risk to monetized payment acceptance.
• Partners closely with Supplier/Vendor Operations, Relationship Management, Payment Operations, Product, Risk, Data/Analytics, Sales Operations, and other functional teams to protect spend, fix recurring barriers, and improve supplier and client outcomes.
• Expected to create clear escalation packages, leadership readouts, supplier strategies, and measurable recommendations that connect supplier actions to spend protection, settlement outcomes, and long-term network value.
• Manage high value and other assigned high-value downgrade cases, including suppliers with very high spend, new fee notices, payment-method change requests, portal or IVR friction, or multi-customer impact.
• Lead supplier outreach by phone, email, and video to understand downgrade drivers and negotiate a path to retain card, debit, or another monetized payment method.
• Use client and Relationship Manager leverage where appropriate, including decision-maker identification, customer relationship context, terms discussion, volume influence, and competitive-supplier options.
• Document saves, downgrades, rationale, next steps, and follow-up commitments in Salesforce, OpsToolkit, SRM trackers, and other approved systems.
• Work targeted supplier populations, including never-on-card suppliers, recent downgrades, ACH/check suppliers, declined card suppliers, and suppliers with material future payment opportunity.
• Position the right payment solution based on supplier economics, remittance needs, fraud concerns, transaction size, payment frequency, operational workflow, and customer relationship dynamics.
• Use approved pricing ranges and escalation paths for Corpay Select Rates, debit, Corpay Direct/ACH+, enhanced ACH, and other available products.
• Track full-funnel activity including calls, contacts, decision makers reached, objections, enrollments, saved suppliers, post-save spend, and annualized settled spend.
• Own negotiations with high-value and enterprise suppliers whose policies, payment operations, processors, portals, or parent/child structures create material risk to monetized payment acceptance.
• Develop supplier-specific negotiation strategies that balance revenue protection, supplier experience, client impact, payment reliability, settlement performance, and operational feasibility.
• Negotiate acceptance terms, transaction handling expectations, remittance needs, escalation paths, and exception resolution models that preserve or restore preferred digital payment access.
• Engage supplier executives, AR/treasury leaders, processor contacts, client decision makers, and internal leaders when enterprise-level alignment is needed to protect spend, resolve acceptance barriers, or unlock growth.
• Identify recurring acceptance barriers that prevent valid digital payments from settling as expected, including restrictions created by supplier systems, processor configuration, portal rules, payment routing, or remittance requirements.
• Coordinate with Product, Risk, Payment Operations, Vendor Enrollment, Vendor Retention, Network partners, and external supplier contacts to diagnose root cause and drive practical resolution.
• Create clear escalation packages with spend impact, affected clients, supplier decision makers, attempted remedies, recommended path forward, and unresolved risks.
• Convert recurring acceptance issues into playbook updates, product requirements, training topics, and leadership readouts so fixes become repeatable across the supplier network.
• Build relationships with high-value and enterprise suppliers, including suppliers with complex parent/child structures, multiple customer relationships, conditional acceptance rules, and recurring support needs.
• Develop supplier management plans that capture payment preferences, fee sensitivity, portal needs, remittance requirements, decision makers, client concentration, and prior downgrade history.
• Conduct regular check-ins or business reviews with assigned strategic suppliers where recurring touchpoints can reduce friction and improve long-term acceptance.
• Identify process gaps such as unsupported supplier terms, payment-method overwrites, default-payment changes, supplier linking needs, reporting limitations, and inconsistent escalation paths.
• Translate supplier objections and operational blockers into playbook updates, product requirements, training topics, and leadership readouts.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree