Strategic Relationship Manager

isolved•,

3d•Remote

About The Position

The Strategic Relationship Manager is responsible for managing and expanding relationships with clients that have 100-250 employees. This role focuses on growth, ensuring customers maximize the value of isolved's solutions. Acting as a trusted advisor, the Strategic Relationship Manager drives customer engagement, proactively identifies expansion opportunities, and facilitates seamless collaboration across internal teams to optimize the client experience. isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.

Requirements

Bachelor's degree required.
Strong relationship management and consultative sales skills.
Ability to manage multiple accounts and projects in a fast-paced environment.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail and follow-through.
Proven ability to work independently while collaborating effectively with internal teams.
Employee must be legally authorized to work in the United States.

Nice To Haves

Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

Responsibilities

Develop and maintain strong relationships with key client stakeholders, including C-level executives and decision-makers, through regular business reviews and strategic consultations.
Proactively identify customer needs and opportunities to expand isolved's product and service offerings within assigned accounts.
Maintain accurate forecasting and documentation of sales pipeline, deal progression, and account activity within CRM systems.
Advocate for customers within isolved, ensuring their needs are prioritized in product development and support efforts.
Stay informed on industry trends and competitive developments to provide clients with strategic insights that enhance their business operations.