Strategic Services Operations Manager

U.S. Bank • Hackensack, NJ

10d • Hybrid

About The Position

Lead strategy. Strengthen partnerships. Shape the future of global custody. Are you a strategic financial services leader who can turn complex client and business needs into meaningful results? Join us as a Strategic Services Operations Manager and help advance a global custody platform through executive partnership, operational leadership, and cross-functional execution. In this highly visible role, you will serve as a strategic bridge between business partners, clients, and operations. You will collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance, and other key organizations to translate emerging needs into actionable initiatives and service enhancements.

Requirements

• Bachelor's degree in Business, Finance, Economics, Operations Management, or a related discipline.
• 10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions.

Nice To Haves

• Direct experience within Global Custody Services, Asset Servicing, Securities Processing, Institutional Trust & Custody, or Corporate Trust.
• Strong network within the institutional custody and asset servicing industry.
• Experience supporting strategic growth initiatives, client retention efforts, and business development activities.
• Proven ability to influence operating models, product strategies, and client service frameworks across a large financial institution.
• Deep understanding of global custody services, asset servicing, securities processing, cash correspondent banking, and complex asset administration.
• Experience supporting institutional and wealth-focused business lines within a large financial institution.
• Proven ability to build executive-level partnerships and influence senior stakeholders.
• Strong experience leading complex cross-functional initiatives and driving results without direct authority.
• Expertise in issue management, governance, service delivery, and operational improvement.
• Exceptional communication, presentation, analytical, and problem-solving skills.
• Ability to successfully manage competing priorities in a fast-paced, evolving environment.
• Strong leadership capabilities with a focus on collaboration, accountability, and continuous improvement.

Responsibilities

• Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams.
• Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight.
• Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues.
• Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes.
• Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations.
• Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs.
• Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance.
• Help internal teams and clients prepare for regulatory, market, and operational changes.
• Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior