Strategic Salesforce Platform Lead (Senior Admin/Junior Dev)

HailSolve•Nashville, TN

2d•Onsite

About The Position

Join HailSolve, a profitable, tech-enabled B2B firm at the nexus of commercial real estate, insurance, and weather data. We are a lean organization that values service excellence and maintains a strong commitment to work-life balance. Managing over 9 billion square feet of industrial, office, and retail assets, we offer a dynamic, high-growth environment where you can immediately impact core business operations. We are seeking a Salesforce professional ready to evolve beyond standard administration and step into a critical, strategic role as a solution architect, systems thinker, and business partner. You will be the owner of a highly customized Salesforce ecosystem, guiding technical decisions, managing multiple complex integrations, and driving advanced reporting needs. This position is a unique chance to take full ownership of a core business platform and directly influence how a growing, profitable company operates.

Requirements

5+ years of strategic Salesforce experience in administration and solution design roles.
Proven expertise in managing and optimizing highly customized Salesforce environments.
Hands-on experience with Flows, validation rules, and automation.
Ability to contribute junior-to-mid-level Apex or programmatic solutions.
Expertise in managing integrations and external data sources.
Experience supporting Salesforce Maps, Sales Engagement, or similar tools.
Strong background in reporting and analytics, including Tableau.
A true Solution Mindset: ability to evaluate requests holistically, considering long-term system stability and downstream impacts.
Experience designing scalable, maintainable solutions over quick fixes.
Confidence in engaging stakeholders, pushing back when necessary, and proactively proposing superior alternatives.
Exceptional ability to translate complex technical concepts into clear, non-technical language for business users.
Proven ability to thrive in fast-paced or challenging environments, effectively managing multiple concurrent projects, and skillfully pivoting to address urgent business needs while maintaining overall strategic priorities.
Experience acting as a vital bridge between business strategy and technical implementation teams.

Nice To Haves

Experience in organizations with multiple external data integrations.
Exposure to field operations or mobile inspection tools.
Prior experience in a contract-to-hire or consulting environment.
General knowledge of AI tools.

Responsibilities

Serve as the primary Salesforce expert, supporting and strategically evolving a heavily customized instance.
Design and architect scalable, long-term solutions—moving beyond ticket execution to holistically evaluate business requests and determine strategic approaches.
Partner directly with multiple team leads and stakeholders to translate complex business needs into technical solutions, managing simultaneous projects, clearly communicating technical tradeoffs and anticipated business impacts.
Manage and enhance critical integrations with external systems (e.g., DocuSign, mobile field inspection tools, and other data sources).
Own complex reporting and analytics across Salesforce native tools and Tableau.
Lead the intake and prioritization of change requests and projects across various business functions, ensuring strict alignment with broader business processes and minimizing downstream risk.
Facilitate technical discussions with stakeholders to challenge assumptions and guide the business toward optimal platform decisions.
Contribute light development work as needed, utilizing Apex, Flows, and integration skills.
Collaborate seamlessly with internal and external teams using tools like Slack and Jira.