Strategic Relationship Liaison

Corewell Health • Southfield, MI

4d • Onsite

About The Position

Provide dedicated, proactive engagement for Medicare groups ensuring consistent communication, personalized support and coordinated internal collaboration improving relationship development and enhanced conflict resolution. Support the Account Manager with implementation and retention to include but not limited to member meetings and events, enrollment meetings and industry events. Assist with improving closing percentage and retention.

Requirements

• Bachelor's Degree or equivalent education and/or experience
• 3 years of relevant experience health insurance industry
• LIC-Michigan Health & Life Insurance License - STATE_MI State of Michigan 90 Days

Responsibilities

• Responsible for relationship development with key constituents including administrative staff: Builds relationships and attends major events and chapter meetings with associations and unions that represent assigned groups
• Manages the enrollment process end to end, including scheduling and planning of open enrollment meetings
• Successfully onboarding and retaining EGWP groups: Proactive, consistent communication with group leadership.
• Coordinated internal collaboration across Medicare, Customer Service and operations.
• Early identification and mitigation of member or group level issues.
• A single, accountable relationship owner to ensure continuity and trust.
• Functions as an inter-department liaison with Marketing, Operations and Customer Service:
• Verifies correct benefit set-up with group administration
• Works with enrollment to ensure members are processed correctly, especially as members age into Medicare
• Trains support staff to help with retail presentations
• Conflict resolution between EGWP clients and internal departments of Priority Health

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level