Customer Relationship Liaison

Owens & Minor•Marshfield, WI

12d•$24 - $27•Onsite

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY This role maintains relationships and favorable contacts with current accounts. The anticipated hourly range for this position is $24- 27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location

Requirements

High School diploma required
At least 2 years of related experience
English (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Responsibilities

Acts as a single point of contact for a specific account.
Handles customer needs and complaints in a timely manner.
Consult with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch
Manages all follow-up functions with the account, post set-up.
Oversight of all transactions coming from a specific account, including all referrals.
Obtains all needed documentation for orders to be entered into the system
Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling
Assesses patient needs and promotes company products/services at office visits
Resolves issues by identifying problems and coordinating appropriate solutions.
Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
Assists medical groups and/or other provider groups regarding products and services available under the contract.
Assists in the utilization process as well as transitioning members for capitation switch outs.
Coordinates with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution’s quality assurance/performance improvement initiatives as requested.
Perform timely follow up on renewal authorizations to maintain reimbursement
Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.
Performs other duties as required.